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How many 9's are in the E14 community website uptime agreement?

colporteur

How many nine's of uptime are you paying for on the support contract?

I recall during my career discussing performance requirements like service availability or as I call it uptime. Service availability was expressed in 9's. “5 nines uptime” means that a system is fully operational 99.999% of the time — an average of less than 6 minutes downtime per year. I'm curious to know what the uptime is contracted for the website? What are the metrics suggesting that is being delivered? Delivery requirements of uptime would get diluted when maintenance support windows were discussed. One group didn't want them counted against uptime and another wanted them included.

The last few days availability of the site when I wish to use it has been poor. I estimate one stretch might have been three hours long that I was unable to even get a page. I happen to be working on a project that afforded me the time to check-in and see if the service was available. It is disappointing and discourages me from participating. 

Even when the service was available it was not consistent. Responding to blog posts was hit and miss. It was a gamble if after entering a comment that it would get posted. Maybe the problem is regional? I can complain, I just don't know how I can help.