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Page changes painfully slow on Farnell website

rachaelp

When trying to navigate between pages (the ones that work) on Farnell element14 UK - Electronic Components Distributor  it often take 10 seconds or more for the next page to load when clicking on a link. This makes navigating around to find products exceedingly tedious and will definitely be putting people off purchasing from Farnell. UX studies show that a lot of people will go elsewhere if pages take more than a couple of seconds to load. Here is a link I found on this topic https://velocitize.com/2017/03/27/how-site-speed-impacts-your-seo-and-ux/ and a quick search on Google will find a lot of results for pages showing similar statistics so at 10+ seconds I think there is significant cause for concern.

 

The problem isn't my internet connection, computer, or browser, it's definitely a problem with the Farnell website.

 

Best Regards,


Rachael

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Parents

  • Just come back to the site to check some items and, finding that things haven't improved, thought I'd check to see if it was just me! Obviously not.

     

    I often get bored of waiting and go to RS, Mouser or Digikey.  I've pointed it out to them previously but not had a satisfactory response. (My broadband speed's around 210Mbps, so hardly slow!)

     

    Lost sales Farnell!

  • in reply to valve5425f

      wrote:

     

    Just come back to the site to check some items and, finding that things haven't improved, thought I'd check to see if it was just me! Obviously not.

    Well lets see what happens now. It seems they know there is an issue now and are taking it seriously. I'll make sure I highlight the issues to them every time I come across them.

     

      wrote:

     

    I often get bored of waiting and go to RS, Mouser or Digikey.  I've pointed it out to them previously but not had a satisfactory response.

     

    Lost sales Farnell!

    I think there are probably a lot of people who take the same view as you and I understand why, but it's a shame for Farnell. I do buy some things elsewhere when Farnell don't have the stock but I try to stick with Farnell because I want to support Element14 and indirectly the long term fortunes of this community which I find very rewarding and helpful. Also, their website may be slow but their deliveries are second to none. I can get stuff delivered to me incredibly fast from Farnell, even if I am ordering later in the day, it usually still comes next day if the items are in stock.

     

      wrote:

     

    (My broadband speed's around 210Mbps, so hardly slow!)

    Awesome! What connection do you have that gives you 210Mbps? I thought I was doing well with my VDSL2 connection... I'm obviously behind the curve on internet performance image

     

    Best Regards,

     

    Rachael

Reply
  • in reply to valve5425f

      wrote:

     

    Just come back to the site to check some items and, finding that things haven't improved, thought I'd check to see if it was just me! Obviously not.

    Well lets see what happens now. It seems they know there is an issue now and are taking it seriously. I'll make sure I highlight the issues to them every time I come across them.

     

      wrote:

     

    I often get bored of waiting and go to RS, Mouser or Digikey.  I've pointed it out to them previously but not had a satisfactory response.

     

    Lost sales Farnell!

    I think there are probably a lot of people who take the same view as you and I understand why, but it's a shame for Farnell. I do buy some things elsewhere when Farnell don't have the stock but I try to stick with Farnell because I want to support Element14 and indirectly the long term fortunes of this community which I find very rewarding and helpful. Also, their website may be slow but their deliveries are second to none. I can get stuff delivered to me incredibly fast from Farnell, even if I am ordering later in the day, it usually still comes next day if the items are in stock.

     

      wrote:

     

    (My broadband speed's around 210Mbps, so hardly slow!)

    Awesome! What connection do you have that gives you 210Mbps? I thought I was doing well with my VDSL2 connection... I'm obviously behind the curve on internet performance image

     

    Best Regards,

     

    Rachael

Children
  • in reply to rachaelp

    Speeds here are sadly behind the times : ( There will be a rollout of G.Fast in the UK to increase broadband speeds, but it is taking ages : (

    Also, in some European countries, the 4G/LTE speed exceed our broadband speed : ) A bit more latency though.

    And realistically 5G is still several years away for Europe as I understand : (

  • in reply to rachaelp

    Got to agree Rachael with your point about not using Farnell because, once you've managed to get the order in, their service is excellent. Can't fault customer service either. It's just so frustrating when you're searching for different parts, checking data sheets etc, that everything takes so long. In the past I've even done the research with other suppliers, then come back to order with Farnell. However, if it's a bigger order, I think why bother. I sincerely hope that they address the issue, as this has been a problem for a while now.

     

    Broadband's with Virgin on their 200Mbps package. Speed was usually there or thereabouts, but recently it seems to have crept up to around 210. Reliable connection, but spookily enough it went off for half an hour today!

     

    (I don't work for Virgin by the way. image )