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Site Downtime / Slow Response

cstanton

On Saturday, and Monday, 2nd and 5th of July respectively, the server administrator had to restart the Community website app and jobs server due to slow behaviour and not being available for access.

These issues are currently logged and captured, and raised with the platform vendor and server provider, and we're awaiting feedback and resolution.

Until then we ask that members be patient with us as we attempt to resolve this issue which causes repeated need of restarting the webserver and can cause issues with the site performance and service.

There's no action needed from members on this, as it's all 'back end' and server-side problems that are being looked into and chased with the third parties.

  • We discovered at the time of the reboot on the 5th of July that the e-mails jobs server was 'hung' up. An example of the error message in the logs is:

    UnknownException: Background Job 'EmailDigestGroupJob' failed to send email(s) after 10 tries. 
(User = REDACTED, Context = group, ContextId = REDACTED) 
(An error occurred while executing a background job. 
The error has been logged for the administrator to review.) 
---> System.NullReferenceException: Object reference not set to an instance
of an object.    
at Telligent.Evolution.Api.Plugins.Email.EmailDigestGroupJob()    
--- End of inner exception stack trace ---    
at Telligent.Evolution.Platform.Logging.ErrorLogger.Unknown(CSExceptionType type, String internalMessage, Exception innerException)

    These errors have been locked/recorded and escalated with the platform vendor/server provider.

    This likely would have affected e-mail notifications as well as email digests.