Hello everyone,
First off: I know this is a seemingly menial task, but I have struggled with these issues for days. I have done my due diligence and I am seeking external help.
I am using a Lenovo X1 Carbon with Windows 10 and Vivado Webpack 2020.2 to attempt to program a ZedBoard. In the past, I have used this same PC to program Hitech Global A7 PCIE carriers with Vivado 2018 without issue (using the Platform Cable II) and a Zybo Z7 using its USB interface, but for whatever reason I am unable to program anything now.
I have installed the correct driver from Cypress for the USB-UART bridge and I can communicate with the internal processor to toggle the LEDs, POWEROFF, etc. When I attempt to connect using the hardware manager in Vivado however, it does not recognize the ZedBoard.
I have also attempted to use the Platform Cable II, with no luck. The LED won't even light up on the Platform Cable. This is likely due to issues surrounding the USB 3.0 interface on this laptop.
If someone can offer some patient assistance, I would be very grateful.