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USB-to-UART Recognition Issue Windows 7

Former Member

Recently I received my ZedBoard after a long decision process I went through for choosing a development board. My intentions are to use it mostly for hardware design and yes it has a interesting smell (reminds me of soy-sauce).
My problem occurs when using the usb-uart bridge to communicate via terminal program. I connected the micro usb cable from J14 to my computers usb port several times like in the GettingStartedGuide p.11/p.12 described, but the drivers are not automatically installed by win7. So I manually installed the drivers like in the cypress CY7C64225 usb-to-uart setup guide described (several times), but the device is not recognized. The only way the drivers are automatically  installed correctly on the win7 machine and a serial connection can be obtained through the terminal software, is when a powered monitor is connected to the vga connector.
Can anyone tell me what I am doing wrong here or do I allways have connected a monitor to the ZedBoard to communicate via the cypress device?

thanks and regards
pkarch3000

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    Hi pkarch3000,

    Sorry for your troubles with ZedBoard USB-UART.  Most USB connectors have some sort of panel surrounding the connector to provide additional support.  Unfortunately, we do not have that option with ZedBoard as it is a development board meant to be left accessible on a benchtop.  Aside from adding the epoxy we have, we encourage you to be careful.  Perhaps leave your USB cables plugged in on the ZedBoard side as much as possible and perform your plug/unplugging on the PC side instead of on the ZedBoard side.

    If you purchased your ZedBoard from Avnet, here is the email address you want to use to start the RMA process:

    em-web-messages@avnet.com

    Regards,

    -Kevin

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  • 0

    Hi pkarch3000,

    Sorry for your troubles with ZedBoard USB-UART.  Most USB connectors have some sort of panel surrounding the connector to provide additional support.  Unfortunately, we do not have that option with ZedBoard as it is a development board meant to be left accessible on a benchtop.  Aside from adding the epoxy we have, we encourage you to be careful.  Perhaps leave your USB cables plugged in on the ZedBoard side as much as possible and perform your plug/unplugging on the PC side instead of on the ZedBoard side.

    If you purchased your ZedBoard from Avnet, here is the email address you want to use to start the RMA process:

    em-web-messages@avnet.com

    Regards,

    -Kevin

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