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Azure Sphere Starter Kit
Forum Possible faulty Azure Sphere device
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Related

Possible faulty Azure Sphere device

pjestico
pjestico over 6 years ago

I have recently received an Avnet Azure Sphere device and it appears to be faulty.

It has not been claimed or used to create a tenant by me previously however I am unable to create my first tenant

I know the commands are good and have posted the issue with Microsoft but support is slow.

 

Is there a way to determine the cause of the issue and either resolve or replace the device?

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Top Replies

  • bwilless
    bwilless over 6 years ago in reply to pjestico +3
    Thanks Peter, That's what I thought. I've never been through the create tenant process myself, so I gave it a try this morning using a personal email address. I created a new Azure account using this link…
  • pjestico
    pjestico over 5 years ago +3
    After a few email with the hardware vendor and Microsoft I think we have a conclusion. Microsoft confirmed that the device was not claimed and therefore that ruled that our definitively as the cause of…
  • pjestico
    pjestico over 6 years ago in reply to bwilless +2
    Thanks Brian, really appreciate your help. The process I followed to set my domain up and account up and create the tenant matches the one you followed. I bought the device through Farnell and sent a note…
Parents
  • bwilless
    bwilless over 6 years ago

    Hi Peter,

    Can you give us more details on the problem you're seeing?  It sounds like maybe your PC is not able to communicate with your device.  Is that what you're encountering?

     

    Have you reviewed and worked through the troubleshooting guide here:http://avnet.me/Azure_Sphere_Install_Troubleshooting.  If not, that's a good place to start. 

     

    Let us know what you find,

     

    Brian

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  • clem57
    clem57 over 6 years ago in reply to bwilless

    I had a bad cable and got hung up. When I replaced the cable, all the commands work. BTW, are the lights showing up, for instance the blue one?

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  • bwilless
    bwilless over 6 years ago in reply to clem57

    Glad you found the issue!  The LEDs will not all light up by default.  If you work through the IoT Central Example, blog #3 you can use the IoT Central Settings Tab to toggle all the LEDs. 

     

    Blog #3: http://avnet.me/mt3620-kit-OOB-ref-design-blog-p3

     

    Brian

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  • bwilless
    bwilless over 6 years ago in reply to clem57

    Glad you found the issue!  The LEDs will not all light up by default.  If you work through the IoT Central Example, blog #3 you can use the IoT Central Settings Tab to toggle all the LEDs. 

     

    Blog #3: http://avnet.me/mt3620-kit-OOB-ref-design-blog-p3

     

    Brian

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