element14 Community
element14 Community
    Register Log In
  • Site
  • Search
  • Log In Register
  • About Us
  • Community Hub
    Community Hub
    • What's New on element14
    • Feedback and Support
    • Benefits of Membership
    • Personal Blogs
    • Members Area
    • Achievement Levels
  • Learn
    Learn
    • Ask an Expert
    • eBooks
    • element14 presents
    • Learning Center
    • Tech Spotlight
    • STEM Academy
    • Webinars, Training and Events
    • Learning Groups
  • Technologies
    Technologies
    • 3D Printing
    • FPGA
    • Industrial Automation
    • Internet of Things
    • Power & Energy
    • Sensors
    • Technology Groups
  • Challenges & Projects
    Challenges & Projects
    • Design Challenges
    • element14 presents Projects
    • Project14
    • Arduino Projects
    • Raspberry Pi Projects
    • Project Groups
  • Products
    Products
    • Arduino
    • Avnet Boards Community
    • Dev Tools
    • Manufacturers
    • Multicomp Pro
    • Product Groups
    • Raspberry Pi
    • RoadTests & Reviews
  • Store
    Store
    • Visit Your Store
    • Choose another store...
      • Europe
      •  Austria (German)
      •  Belgium (Dutch, French)
      •  Bulgaria (Bulgarian)
      •  Czech Republic (Czech)
      •  Denmark (Danish)
      •  Estonia (Estonian)
      •  Finland (Finnish)
      •  France (French)
      •  Germany (German)
      •  Hungary (Hungarian)
      •  Ireland
      •  Israel
      •  Italy (Italian)
      •  Latvia (Latvian)
      •  
      •  Lithuania (Lithuanian)
      •  Netherlands (Dutch)
      •  Norway (Norwegian)
      •  Poland (Polish)
      •  Portugal (Portuguese)
      •  Romania (Romanian)
      •  Russia (Russian)
      •  Slovakia (Slovak)
      •  Slovenia (Slovenian)
      •  Spain (Spanish)
      •  Sweden (Swedish)
      •  Switzerland(German, French)
      •  Turkey (Turkish)
      •  United Kingdom
      • Asia Pacific
      •  Australia
      •  China
      •  Hong Kong
      •  India
      •  Korea (Korean)
      •  Malaysia
      •  New Zealand
      •  Philippines
      •  Singapore
      •  Taiwan
      •  Thailand (Thai)
      • Americas
      •  Brazil (Portuguese)
      •  Canada
      •  Mexico (Spanish)
      •  United States
      Can't find the country/region you're looking for? Visit our export site or find a local distributor.
  • Translate
  • Profile
  • Settings
Azure Sphere Starter Kit
  • Products
  • Dev Tools
  • Avnet Boards Community
  • Azure Sphere Starter Kit
  • More
  • Cancel
Azure Sphere Starter Kit
Forum (SOLVED) Azure Sphere Starter kit connection problem.
  • Blog
  • Forum
  • Documents
  • Events
  • Polls
  • Files
  • Members
  • Mentions
  • Sub-Groups
  • Tags
  • More
  • Cancel
  • New
Join Azure Sphere Starter Kit to participate - click to join for free!
Actions
  • Share
  • More
  • Cancel
Forum Thread Details
  • Replies 12 replies
  • Subscribers 48 subscribers
  • Views 1701 views
  • Users 0 members are here
  • problem
  • com
  • azure
  • connection
  • azure sphere starter kit
Related

(SOLVED) Azure Sphere Starter kit connection problem.

fantoms
fantoms over 5 years ago

Hello,

 

I have used the starter kit sense one month.

I sent pings to Microsoft servers.

Everything worked well.

 

Last time I tried to connect it receive an error message:

error: Could not connect to an Azure Sphere device. Please check the device is correctly connected.

error: Command failed in 00:00:00.5959221.

 

 

Waiting for 2 seconds, press a key to continue ...

 

   .... ERROR: Invalid Device ID ....

 

 

++++++++++++++++++++++++++++++++++

+              ERROR             +

++++++++++++++++++++++++++++++++++

 

   .... ERROR: No reply from Starter Kit ....

 

 

Waiting for 2 seconds, press a key to continue ...

I reinstalled the SDK. Downloaded the latest version.

Checked TAP-Windows Adapter v9

image

Reinstalled drivers For Virtual COM Port (VCP).

Erased the Restore.json file.

Checked the the Azure Sphere Device Communication Service if is started.

image

When connect the starter kit to the PC it can not be recognized and it not appears in COM & LPT section of Device manager.

The green LED is on, the yellow one only flash twice and goes off.

image

I will appreciate If anyone can help me to solve my problem.

 

Regards,

  • Sign in to reply
  • Cancel

Top Replies

  • clem57
    clem57 over 5 years ago in reply to fantoms +1
    Maybe a look at these usb device not detected windows 10 may give some clues of things going on. Hoping fantoms gets an answer.
  • fantoms
    fantoms over 5 years ago in reply to clem57 +1
    That's unbelievable. Solution 1 – Check Power Management for USB root Hub solved the problem. Many thanks to BB-AI/Sphere (Clem)!!!
Parents
  • wizio
    wizio over 5 years ago

    Is this your app log or azsphere log

    from screen-shots azsphere must work

    azsphere dev show-attached ?

     

    or Microsoft has replaced any API function image

    • Cancel
    • Vote Up 0 Vote Down
    • Sign in to reply
    • Cancel
  • fantoms
    fantoms over 5 years ago in reply to wizio

    Hello,

     

    this is Azure Sphere console.

     

    After azsphere dev show-attached I received:

     

    image

    • Cancel
    • Vote Up 0 Vote Down
    • Sign in to reply
    • Cancel
  • wizio
    wizio over 5 years ago in reply to fantoms

    if you connect board - there is 3 uarts in device manager?

    Ако вържеш платката излизат три COM ports и единия винаги е зает от AzureSphereService image other is recovery uart, other is Pluton debug  tracer < -- have text data

    The service is TAP-TUN-SLIP ( Uart to Network ) azsphere is just HTTPS-REST-API uploader

     

    the command azsphere dev show-attached

    is GET https://192.168.35.2/status

    Response {"uptime":288}

    • Cancel
    • Vote Up 0 Vote Down
    • Sign in to reply
    • Cancel
  • fantoms
    fantoms over 5 years ago in reply to wizio

    There is no additional COM ports when I connect the board to the PC. I think this is the problem.

    The picture of the COM ports in first post is with connected board.

    • Cancel
    • Vote Up 0 Vote Down
    • Sign in to reply
    • Cancel
  • wizio
    wizio over 5 years ago in reply to fantoms

    find and install FTDI driver

    C:\Program Files (x86)\Microsoft Azure Sphere SDK\Tools\usb_driver

    • Cancel
    • Vote Up 0 Vote Down
    • Sign in to reply
    • Cancel
  • fantoms
    fantoms over 5 years ago in reply to wizio

    Done but there is no change. The PC still can not see the board.

    The board is not present at Bluethooth & Other Devices too.

    • Cancel
    • Vote Up 0 Vote Down
    • Sign in to reply
    • Cancel
  • wizio
    wizio over 5 years ago in reply to fantoms

    FTDI chip power?

    • Cancel
    • Vote Up 0 Vote Down
    • Sign in to reply
    • Cancel
  • fantoms
    fantoms over 5 years ago in reply to wizio

    I have just connected it to a Windows 7 PC.

    FDTI drivers was installed automaticity.

     

    So I think this is problem with my Windows 10 laptop. I resorted a recovery point but the problem with Azure Sphere MT3620 is still present.

    • Cancel
    • Vote Up 0 Vote Down
    • Sign in to reply
    • Cancel
  • clem57
    clem57 over 5 years ago in reply to fantoms

    Maybe a look at these usb device not detected windows 10 may give some clues of things going on. Hoping fantoms  gets an answer.

    • Cancel
    • Vote Up +1 Vote Down
    • Sign in to reply
    • Cancel
  • fantoms
    fantoms over 5 years ago in reply to clem57

    That's unbelievable.

     

    Solution 1 – Check Power Management for USB root Hub solved the problem.

     

    Many thanks to BB-AI/Sphere (Clem)!!!

    • Cancel
    • Vote Up +1 Vote Down
    • Sign in to reply
    • Cancel
  • clem57
    clem57 over 5 years ago in reply to fantoms

    Glad you found the solution. It seems like MS in there infinite wisdom decided power savings at the expense of the device was good. Now their Azure Sphere device does not like that. Go figure. LOL.

    Clem

    • Cancel
    • Vote Up 0 Vote Down
    • Sign in to reply
    • Cancel
Reply
  • clem57
    clem57 over 5 years ago in reply to fantoms

    Glad you found the solution. It seems like MS in there infinite wisdom decided power savings at the expense of the device was good. Now their Azure Sphere device does not like that. Go figure. LOL.

    Clem

    • Cancel
    • Vote Up 0 Vote Down
    • Sign in to reply
    • Cancel
Children
No Data
element14 Community

element14 is the first online community specifically for engineers. Connect with your peers and get expert answers to your questions.

  • Members
  • Learn
  • Technologies
  • Challenges & Projects
  • Products
  • Store
  • About Us
  • Feedback & Support
  • FAQs
  • Terms of Use
  • Privacy Policy
  • Legal and Copyright Notices
  • Sitemap
  • Cookies

An Avnet Company © 2025 Premier Farnell Limited. All Rights Reserved.

Premier Farnell Ltd, registered in England and Wales (no 00876412), registered office: Farnell House, Forge Lane, Leeds LS12 2NE.

ICP 备案号 10220084.

Follow element14

  • X
  • Facebook
  • linkedin
  • YouTube