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Is it possible to get a CS Subscription Activated after buying it....? How?

CIRCUIT STUDIO debacles #2:How

I had a huge problem getting my original license... thought it could not happen twice??? Short answer - YES.

Bought a $ 237 subscription renewal 10 April 2017 - now it's 15 May 2017 and nothing has been forthcoming from E14.

I have been dealing with a pleasant fellow at E14, but he seems unable to do anything helpful. Finally I asked for someone higher up the food chain... now he has vanished.

Any ideas would be welcome.... Should I try to declare a dispute with the CC company? I doubt they will do anything as I authorised the transaction. It's basically the same as if you were scammed.

Has anyone else managed to get a subscription renewal? Perhaps it's just something to do with me?

Perhaps it's just the way E14 does business?

0 pwenzel over 8 years ago

Hi,

Apologies for that headache that you've had. Can you message me directly with details for the order, who you've been working with, etc? We'll get this sorted ASAP.

Pete Wenzel
Director of Software
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0 lrx over 8 years ago in reply to pwenzel

Hello Pete

Thank you for getting back to me.

Hutcherson, Jutress jhutcherson@newark.com<mailto:jhutcherson@newark.com> was the person I was dealing with.

My Circuit studio license is : CircuitStudio License SN-07692671 LJPJ-CVPA R10

I hope we can resolve this, as this is exactly what happened with the original license. It took ages many emails , proof of purchase & screen shots to finally get a working license. I find it difficult to believe that this is the norm? It’s almost as if my CS appears to Altium as an illegal copy? They seemed reluctant to issue a license.

What I find strange is that my CS is licensed to “Farnel PLC” – is this normal – see screen shot? Perhaps this is where the issue lies?

Attached is the information.
Thank you
Craig

Attachments:
Support.pdf
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0 lrx over 8 years ago in reply to pwenzel

Hi
I still have no subscription.

May I ask is you have ever managed to sell a subscription before?

Attachments:
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0 pwenzel over 8 years ago in reply to lrx

Craig,

Apologies your still having difficulties; our technical team has already spoken with you and is working very hard to resolve this ASAP. Unfortunately the problem seems to be a back-end licensing issue with is being escalated and addressed with Altium.

Pete
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0 lrx over 8 years ago

Update:

Okay , thanks to the guys at Element 14, they came through and sorted out the issues.
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0 sgriff7777 over 8 years ago in reply to pwenzel

Peter,

I purchased Circuit Studio. can you send me a license file,or tell me how to get a license file?

Steve
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0 e14softwareuk over 8 years ago in reply to sgriff7777

Hi Steve, I can see your license was issued by email on 19th Feb. Please check your emails / spam / junk as you need to click on the activation link in the email to enable your license.
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	Support.pdf