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Is it possible to get a CS Subscription Activated after buying it....? How?

lrx

CIRCUIT STUDIO debacles #2:How

 

I had a huge problem getting my original license... thought it could not happen twice???  Short answer - YES.

 

Bought a  $ 237 subscription renewal 10 April 2017 - now it's 15 May 2017 and nothing has been forthcoming from E14.

 

I have been dealing with a pleasant fellow at E14, but he seems unable to do anything helpful.   Finally I asked for someone higher up the food chain... now he has vanished. 

 

Any ideas would be welcome....  Should I try to declare a dispute with the CC company?  I doubt they will do anything as I authorised the transaction.  It's basically the same as if you were scammed. 

 

Has anyone else managed to get a subscription renewal?  Perhaps it's just something to do with me?

 

Perhaps it's just the way E14 does business?

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  • 0

    Hi,

     

    Apologies for that headache that you've had.  Can you message me directly with details for the order, who you've been working with, etc?  We'll get this sorted ASAP.

     

    Pete Wenzel

    Director of Software

  • 0 in reply to pwenzel

    Hello Pete

     

    Thank you for getting back to me.

     

    Hutcherson, Jutress jhutcherson@newark.com<mailto:jhutcherson@newark.com>  was the person I was dealing with.

     

    My Circuit studio license is : CircuitStudio License SN-07692671 LJPJ-CVPA R10

     

    I hope we can resolve this, as this is exactly what happened with the original license.  It took ages many emails , proof of purchase & screen shots to finally get a working license.  I find it difficult to believe that this is the norm?  It’s almost as if my CS appears to Altium as an illegal copy?  They seemed reluctant to issue a license.

     

    What I find strange is that my CS is licensed to “Farnel PLC” – is this normal – see screen shot?  Perhaps this is where the issue lies?

     

     

     

    Attached is the information.

    Thank you

    Craig

    Attachments:
    image
    image
    image
    imageSupport.pdf
Reply
  • 0 in reply to pwenzel

    Hello Pete

     

    Thank you for getting back to me.

     

    Hutcherson, Jutress jhutcherson@newark.com<mailto:jhutcherson@newark.com>  was the person I was dealing with.

     

    My Circuit studio license is : CircuitStudio License SN-07692671 LJPJ-CVPA R10

     

    I hope we can resolve this, as this is exactly what happened with the original license.  It took ages many emails , proof of purchase & screen shots to finally get a working license.  I find it difficult to believe that this is the norm?  It’s almost as if my CS appears to Altium as an illegal copy?  They seemed reluctant to issue a license.

     

    What I find strange is that my CS is licensed to “Farnel PLC” – is this normal – see screen shot?  Perhaps this is where the issue lies?

     

     

     

    Attached is the information.

    Thank you

    Craig

    Attachments:
    image
    image
    image
    imageSupport.pdf
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