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circuitstudio question

peterjungen

Hello, I have used Eagle for 12 years and I would like to try circuitstudio.

 

One big question that is most important to me in deciding whether to switch to some new software tool is the quality of support.

 

How long does it usually take to get a question answered or at least looked at by someone?

 

Can I call tech support and get a call back?

 

Can I email my question and get a call back?

 

With Eagle, this has been the case, so I was wondering how circuit studio measures up in that regard.

 

thanks,

Peter

  • 0

    As far as support goes, there is really no support other than this community forum page.  There is email support, but finding support technicians who understand the software and can assist with anything that isn't already (poorly) documented here is nearly impossible.  My company tried to switch to Circuit Studio from using Eagle for many years because of the advantages of the components vault, BOM outputs, and 3D capabilities.  After using it a while, we found most features were attempted to be ported from Altium Designer and are poorly implemented.  And CS bug fixes and updates are remarkably slow and not all encompassing.  There are plenty of requests from users on this forum for bug fixes and updates that have yet to be resolved after over a year of beign reported.

     

    Once Eagle was bought by Autodesk, they've done a great job at adding most of the features we were going to switch to Circuit Studio for (aside from 3D capabilities).  In a nutshell, our experience was poor, and Eagle had upped the ante, so we've switched back to using Eagle as our main design software, but we have to continue to use CS for some designs that were made using it because there is no way to export from a CS design into Eagle.

  • 0 in reply to jstrautman

    Thank you very much for sharing your experiences with regard to CS support. I was told that Altium doesn't really have anything to do with CS, they sold it to element14 and don't support it themselves. I was hoping to find something better than Eagle, but not as expensive as a full Altium license plus yearly subscription.

  • 0 in reply to peterjungen

    Not sure where you got the idea that Element14 own CircuitStudio but it is not true. It is an Altium product and they are the one who own it and continue to develop it.

  • 0 in reply to e14softwareuk

    He didn't mention owning and developing.  He said Altium doesn't "support it".  And to that point, he is correct.  Nobody in the CS community can contact Altium to get support/troubleshooting/tutorials, that is all handled by Element14.

  • 0 in reply to peterjungen

    I think you would be disappointed if you try to switch to Circuit Studio because it is "better".  Depends on your definition of "better", but I think the newest release of Eagle with all the improvements Autodesk has done to it is right on par with, or perhaps even surpassed Circuit Studio in usability.  It kind of depends on your usage of design capture software because there are still some things CS still has an edge with.  But the way it is going, I think Eagle will correct those inefficiencies very quickly to draw more Circuit Studio users over.  The development cycle for Circuit Studio updates is just painfully slow.

  • 0

    For those that think this forum is the only support for CS it isn't true.

     

    You can also get answers to your questions in the Circuit Studio forum on the EEV Blog website.

     

    Between this site and EEV Blog I've gotten useful responses to posted questions quite quickly. Which wasn't always the case on the Altium Forum when I was using Altium Designer.

     

    Be advised that there is a guy over there that doesn't seem to like anything or anybody. Doubtless he would complain if you hung him with a new rope!