This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

CS support still active?

Hi,

I have sent several emails to software@element14.com regarding license problems and have never received a reply from them.

It's been going on for more than a month now.

Are they still around? Anyone else have experienced similar issue?

Top Replies

si_nat over 6 years ago in reply to jamesharrimanaltium +1

Thank you for your response James, I will try to send another notification to software@element14.com and hope for a quick solution to the problem.
jamesharrimanaltium over 6 years ago in reply to kaftstechnologies +1

Hi Damian, I checked your order and this appears to have gone through for your new license. Regarding your older license on the laptop, please email me at james.harriman@altium.com if you'd like me to…

0 clem57 over 6 years ago

Seems like Altium would rather help the AD guys and ignore the CS guys... It has too do with $$$
Cancel
Vote Up 0 Vote Down

Cancel
0 si_nat over 6 years ago in reply to clem57

It definitely seems to be the case...
Cancel
Vote Up 0 Vote Down

Cancel
0 jamesharrimanaltium over 6 years ago

Hi N Tsiv,

Thank you for reporting this, sorry to hear about the delay. There appears to be a problem with redirects or checking of the email address and this is being investigated now. Element14 is still actively supporting CircuitStudio and the software@element14.com address is still the correct email address. There may be a delay replying, if this has banked up a lot due to the problem.

Best regards,

James Harriman
Altium
Cancel
Vote Up 0 Vote Down

Cancel
0 si_nat over 6 years ago in reply to jamesharrimanaltium

Thank you for your response James,
I will try to send another notification to software@element14.com and hope for a quick solution to the problem.
Cancel
Vote Up +1 Vote Down

Cancel
0 jamesharrimanaltium over 6 years ago in reply to si_nat

No problem, N Tsiv, please let me know on james.harriman@altium.com if you have a significant delay. Hopefully there isn't too much backlog in there.

Best regards,

James Harriman
Altium
Cancel
Vote Up 0 Vote Down

Cancel
0 kaftstechnologies over 6 years ago

I am also experiencing lots of issues with Circuit Studio and support from Altium / Farnell. First, I was trying to move the license to a new laptop and could not manage to make it work. Many phone calls, emails to Farnell and Altium. ZERO response. As I couldn't stop the development, I ordered another license from Farnell. Unfortunately, they are late with the delivery. The only reply I have had from customer service is that they are going to get back to me as soon as they know anything. They don't know when it is going to happen. I am wondering, do they have any product problems or the Farnell-Altium relation is not as it should be. I have got no other issues with Farnell orders.
Cancel
Vote Up 0 Vote Down

Cancel
0 jamesharrimanaltium over 6 years ago in reply to kaftstechnologies

Hi Damian,

I checked your order and this appears to have gone through for your new license. Regarding your older license on the laptop, please email me at james.harriman@altium.com if you'd like me to help you get it working.

Best regards,

James Harriman
Altium
Cancel
Vote Up +1 Vote Down

Cancel