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What is the *expected* Element14 response to expression of interest?

morgaine

I've been here on Element14 since November 2011, as eager to get my hands on an Rpi as everybody else.

 

I registered my interest with Element 14 within the launch week, (I avoided the chaos of the first few days on purpose.)  What's more, I screen-capped the confirmation screen at the time,  Expecting everything to be fine, I sat back and patiently waited for the email that the confirmation screen said was coming soon.

 

And waited and waited ... nothing arrived in the mail at all.  Yes, I did check the spam folder regularly as well as the inbox, and yes, the email address is correct (as I said, I took a screen cap, just in case, and of course I have since checked and rechecked that everything was indeed correct)..

 

After nearly a fortnight of waiting, and noticing that many people have received a confirmation email, I filled in the same form again, and included a note about my earlier registration.  (Again it was successful, and I took a screen cap of this registration too.)  And waited, and waited.

 

Another week has passed, and still nothing.

 

Knock, knock .... is anybody there?  HELLO??????

 

I'm a UK customer of Farnell, and they give me *PERFECT* service, with immediate response. This Element 14 response is certainly not that.

 

What should have happened?   What do I do now?  It's like talking to a black hole.

 

Is this zero response correct, or should I have received an acknowledgement email?  [ANSWER FROM Element 14 STAFF PLEASE.]

 

Yours sincerely frustrated,

 

Morgaine.

Parents

  • Hi Morgaine,

     

    I'm not staff at Element 14, but I can shed some light your lack of info

    Also I have registred my interest for a Raspberry Pi with RS in the UK.

    I'm also waiting for one as is everyone else, it looks like they are doing Compliance testing, also they had problems with ethernet jack

    I have had 2 emails about upadtes, but no invite for pre-order.

     

    To ease your pain I would follow @RaspberryPi on twitter, sign-up for the mailing list on their site.

    The site is updated as soon as something new is happing at RaspberryPi HQ

    Site link below

    http://www.raspberrypi.org/ 

     

    I'm sure once they pass Compliance Testing they will start shipping

    Hope this helps

    Chris

  • in reply to Former Member

    Thanks for replying, Chris.

     

    I never expected the ordering process to start rapidly, nor even to get an early estimate of when it might start.  All I expected was confirmation that I was on the "register your interest" list, nothing more.  Knowing that one is in the queue is important when the lead times are this long.

     

    What's so distressing is that there has been ZERO response of any kind whatsoever from Element 14.  Surely that can't be right.  I've never found any other company handling customer communications in this way, ie. not communicating at all.  My experience of Farnell is that they are very efficient and diligent in this area.

     

    This is why I'm politely asking for a staffer to confirm that this is "by design", or alternatively that it's not by design but a fault in the "register your interest" system.

     

    Morgaine.

Reply
  • in reply to Former Member

    Thanks for replying, Chris.

     

    I never expected the ordering process to start rapidly, nor even to get an early estimate of when it might start.  All I expected was confirmation that I was on the "register your interest" list, nothing more.  Knowing that one is in the queue is important when the lead times are this long.

     

    What's so distressing is that there has been ZERO response of any kind whatsoever from Element 14.  Surely that can't be right.  I've never found any other company handling customer communications in this way, ie. not communicating at all.  My experience of Farnell is that they are very efficient and diligent in this area.

     

    This is why I'm politely asking for a staffer to confirm that this is "by design", or alternatively that it's not by design but a fault in the "register your interest" system.

     

    Morgaine.

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