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What is the *expected* Element14 response to expression of interest?

morgaine

I've been here on Element14 since November 2011, as eager to get my hands on an Rpi as everybody else.

 

I registered my interest with Element 14 within the launch week, (I avoided the chaos of the first few days on purpose.)  What's more, I screen-capped the confirmation screen at the time,  Expecting everything to be fine, I sat back and patiently waited for the email that the confirmation screen said was coming soon.

 

And waited and waited ... nothing arrived in the mail at all.  Yes, I did check the spam folder regularly as well as the inbox, and yes, the email address is correct (as I said, I took a screen cap, just in case, and of course I have since checked and rechecked that everything was indeed correct)..

 

After nearly a fortnight of waiting, and noticing that many people have received a confirmation email, I filled in the same form again, and included a note about my earlier registration.  (Again it was successful, and I took a screen cap of this registration too.)  And waited, and waited.

 

Another week has passed, and still nothing.

 

Knock, knock .... is anybody there?  HELLO??????

 

I'm a UK customer of Farnell, and they give me *PERFECT* service, with immediate response. This Element 14 response is certainly not that.

 

What should have happened?   What do I do now?  It's like talking to a black hole.

 

Is this zero response correct, or should I have received an acknowledgement email?  [ANSWER FROM Element 14 STAFF PLEASE.]

 

Yours sincerely frustrated,

 

Morgaine.

Parents

  • Hi Morgaine,

     

    Sorry for the delay in response to this thread - we've been able to track down a response to your question and were able to confirm that not all of the emails have yet been sent for our European registered customers. However, all who are registered should receive emails by the end of THIS week.

     

    We hope this clears up any confusion - and please let us know if you do not receive your email by the end of this week.

     

    Thank you for letting us know and hope this helps image

    Nicole, element14 Community Manager

  • in reply to nlarson

    A final thanks to end this thread, Nicole, since the email from Farnell offering a preorder did finally arrive here within a week of your reply, as you said.  Many thanks. :-)

     

    Hopefully your web devs will make ACK emails be issued immediately for registrations of interest in the future, as that would eliminate much confusion.  However, even better would be to simply have the boards in stock in the not-too-distant future. image

     

    All the best,

     

    Morgaine.

  • in reply to morgaine

    Hi Morgaine, I am happy to help!   Glad you received your email image  I think the team here has all have learned a lot about what we should do differently next time - I'll be sure to pass your feedback along to the team image

     

    Thanks!

    Nicole

Reply Children
  • in reply to nlarson

    I left my business card at Farnell's booth at the Embedded World in Nürnberg. I never got an E-Mail or some other communication from Farnell/Element 14 by now. Is this supposed to be like that? Or was there something going wrong because it's a Swiss business card and I gave it to Farnell in Germany?

     

    I did not register (again) with the form at the website since I did not want to cause some confusion.

     

    Regards

    Peter Guhl

     

    PS: Initially I wanted to buy one for me personally but now the company (already Farnell customer BTW) wants one too.

  • in reply to nlarson

    Hi Nicole, Can I please ask when you anticipate sending out further emails (to those of us who have already received one) quoting updated estimated delivery dates?

    Thanks, David.