What is the *expected* Element14 response to expression of interest?

@Morganie Maybe you could try register with RS as it's based within UK http://uk.rs-online.com/web/generalDisplay.html?id=raspberrypi 

the contact form is at the bottom of the page. Also I belive you had rough deal with element14 so it might be best to try the link above.

It's been badly managed and had it's far share of miscommunication of information from all sources, If you read the comments on the Rasberry PI website, you will see posts from Liz, with updates from the company. Just tonight I have seen a post thats states she on getting on a plane. I have also emailed liz about the Raspberry Pi relating to sellers on ebay, trying to sell the devices before anyone has one, which is against Ebay terms & conditions & distance selling rules. She is quick to reply and PR for the foundation. http://www.raspberrypi.org/contact-us

Im not having a go at the foundation, far from it's going to be a good device & I fully support it. It also needs to tested for compliance before it's shipped so everyone is waiting for one.

A wish you both well in the quest for a Raspberry Pi 

@Steve/Chris: Righto, looks like I got you two confused, sorry to both.  But yeah, I've never had anything removed, and the thread they locked wasn't about any of this stuff, but about inappropriate forum moderation of other people's threads.

The fact that Michael finally locked my thread as well (which had been totally calm and courteous) just proved my point perfectly --- the forum admins at raspberrypi.org are totally out of control, and unaccountable.  It's not being run as an open *community* forum should be.  It smells more like Apple's iron fists'R'us.

But that's not my topic here, so I'll just wait until Monday and keep my fingers crossed that Element 14 staff answer.

Cheers to both of you. :-)

Morgaine.

Bumping my own thread since no Element 14 staff responded to it yesterday, which may have been due to it being buried deep down.

Please, Element 14 staff member, let us know whether "registering your interest" is supposed to result in an email acknowledgement from you to indicate that the person is in the queue.  Or, alternatively, please confirm that you send no confirmation email at all.

Thanks in advance.

Morgaine.

@Morgaine: I think you will find that you are not really 'in a queue' until you have actually placed an order with Element 14, either by folowing the link which has already been posted, or even over the phone.

Only then will you receive an email from them, giving an estimated delivery date, and then further ones as it is updated.

Although they do ask for a credit card number, we have been assured that this will not be charged until your Raspberry Pi is ready to be shipped.

That is my personal experience here in the U.K. anyway!

Good Luck!

P.S. Although I did complete the 'expression of interest' form well over three weeks ago now, I received no direct response to this at all... and still have not done so!

@David:  When you "register your interest" at Farnell/Element 14, the confirmation screen says the following:

    Thanks for registering your interest with Farnell

      We will be sending an email in the next few days will details on how to order.

I still have that page open, and have cut'n'pasted it exactly here, even including its typo /will/with/.

The message doesn't look ambiguous to me.  I find it hard to believe that it doesn't mean exactly what it says, that they will send an email within a few days.  Well I have now registered twice, and waited over 3 weeks total.  No email.

I use Farnell quite a lot, but they redirect all web links on their site for Raspberry Pi over here to Element 14's "register your interest" page, and Element 14 is not responding.

I don't think I'm asking too much for Element 14 to do as they claim they will do on their own web page.

Chris suggests that I use RS instead, but that rather misses the point.  Farnell is a quality distributor and I like using them.  I find it difficult to believe that they've totally lost the thread when it comes to Rpi.

And Element 14 staff *still* haven't answered ....

Morgaine.

@Morgaine: Yes, I fully agree with you... that is exactly what it says, and that is what should happen.

But for some reason, only known to Farnell/Element 14 that is NOT what has actually happened.

You have not received an email... I have not received an email, and I am am sure that there are many, many more prospective customers who have never received one either, and who probably never will.

It would indeed, as you say, be interesting to receive an 'official' reply to your question.... and also to receive some realistic shipping dates for those who have actually managed to place a firm order with them.

Hi Morgaine,

Sorry for the delay in response to this thread - we've been able to track down a response to your question and were able to confirm that not all of the emails have yet been sent for our European registered customers. However, all who are registered should receive emails by the end of THIS week.

We hope this clears up any confusion - and please let us know if you do not receive your email by the end of this week.

Thank you for letting us know and hope this helps

Nicole, element14 Community Manager

I was just able to preorder the RPi on this website using the link on the website. Took my CC# and everything.

Thank you Nicole!!!!

That's exactly what I wanted, a precise answer to remove the ambiguity.  Whether the answer was Yes or No regarding email ACK expected to be sent was secondary, but your "Yes, soon" was much more helpful than a No would have been.

Waiting the week out patiently.

I sincerely hope that Morgaine, together with many other prospective customers, will indeed received their promised emails later this week, but I also hope that no one is actually waiting to receive theirs before placing an order for a Raspberry Pi.

My understanding is that at the moment they are not actually in the 'delivery queue' at all, and will not join it until Farnell/Unit 14 receive a formal order from them.

Then, and only then, will they be given an estimated delivery date which, as things stand at the moment may not be until August.

If my assumptions here are NOT correct, I would be please to hear the true facts.

It does look though as if (now that the first few production units have actually left the factory) a further update on the supply/delivery situation will be given by the Foundation, on their website, later todayt, which should be interesting.