Delivery Queue

you are lucky

i ordered mine on mar 7 and it is still shown as backorder, from Newark Canada.

I still have no updates from them as when it MAY be shipped.

Yvan,

We are more than happy to look into this situation for you; to do that we will just need a few pieces of information regarding your order. We will be sending you a private message momentarily so that your information is kept confidential.

-Newark/element14 Raspberry PI Customer Support Team

It is encouraging to read replies on here from Customer Support, but I assume that you are only dealing with Newark customers in America.

I am in the UK and placed an order with Element14 there on 7th March, but my line status is still only showing as 'received' and I have still not received any information as to when I can expect delivery.

Despite emailing Jenny in the UK, I have not received a reply, so I would very much appreciate it if you could help, or let me know someone who can!

Thank You.

It is encouraging to read replies on here from Customer Support, but I assume that you are only dealing with Newark customers in America.

I am in the UK and placed an order with Element14 there on 7th March, but my line status is still only showing as 'received' and I have still not received any information as to when I can expect delivery.

Despite emailing Jenny in the UK, I have not received a reply, so I would very much appreciate it if you could help, or let me know someone who can!

Thank You.

Where are you going to track your order?

THX

Hi David,

Our Customer Support is Global  

We'll look into this for you but first need a little bit more information on your order from you. In order to keep your information confidential I will send you a private message shortly.

Thanks

Farnell/element14 Raspberry Pi Customer Support Team

Hi 'Customer Support Team',

Thank you for your private message, to which I have just replied.

You prompt response to my enquiry is appreciated, and I hope to hear from you again shortly.

Bastin Renaud wrote:

 

Where are you going to track your order?

Newark in north America has more advanced tracking than Farnell in Europe. (Not sure if that's relevant here).

I am not sure if you mean 'Order' tracking, or 'Delivery' tracking, but in my case when I initially placed my order, which was actually over the 'phone, they opened up an accouint for me, which is supposed to show the order status, although mine has never advanced beyond 'Received'.

... and of course I can't yet track my delivery, as it hasn't even been despatched yet!