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Lost my place in line due to Elements incompetence

Former Member

I am going to give my story mostly because I am angry...

I placed an order for a Pi on March 1.  In the time since my credit card had to be canceled due to illicit activity.  Apparently Element has no way to change this information and the only solution they have for me is to cancel my original order and place a new order.  This obviously makes me lose my place in line.

The moral of this story is don’t let anyone hack your credit card until they ship your Pi otherwise you lose your place in line. My Pi was supposed to ship tomorrow now it says November.  This is unbelievably disappointing.

Parents

  • Your story raises a related issue.

     

    Credit cards are issued with expiry dates no more than 3-4 years in the future --- let's call it 5 years to be generous, which makes the average remaining life of a given credit card 2.5 years.  The bulk of initial Pi orders will be filled by the end of June we have been informed, which is 4 months from the launch date on 29th February.

     

    4 months is 13.333...% of 2.5 years, which means that up to 13% of all credit cards used for preordering Pi will have expired during the wait for preorders.

     

    If Element 14 has no way to change your credit card number without you losing your place in the queue, then this will also apply to up to 13% of credit card orders owing to card expiry during the interval.

     

    If this is true, there are going to be a lot of unhappy customers.

     

    Morgaine.

  • in reply to morgaine

    Maybe if Element14 realized this could mean a loss of 13% of sales due to pissed off customers they'd finally understand that their customer 'disservice' is going to hurt their bottom line.

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