Still waiting for delivery date?

I ordered my Raspberry on March 14th, along with a couple other items to attach to it with instructions to ship complete. I received a couple promise delivery dates and as most other people, the dates came and went with no shipment. With the theft of a credit card, I had to call Newark with a new card number. I got bounced from department to department and finally got told they couldn't do anything till the order was ready for shipping. No one seem to know how to handle this. Yesterday I received an email to call the credit department with the new number, which I did and was told that the order was ready for shipping. This morning I received my shipped confirmation email with 3 of the 4 items ordered shipped. NO RASPBERRY PI!!!!!!!!!!!!!! And no expected delivery date.

What's with this company? End customers don't seem to matter to them. At this point I really don't care if I ever see a PI

We are more than happy to look into this situation for you; to do that we will just need a few pieces of information regarding your order. We will be sending you a private message momentarily so that your information is kept confidential.

-Newark/element14 Raspberry PI Customer Support Team

And my order? I cried about it on the last three pages and nobody said anything and now, you just show on topic, pick the last claim and that is all?

There are at least 2 other claims, beside my order ORP020210.

Could you be the customer service you should be, in the first place?

And my order? I cried about it on the last three pages and nobody said anything and now, you just show on topic, pick the last claim and that is all?

There are at least 2 other claims, beside my order ORP020210.

Could you be the customer service you should be, in the first place?

Hi moftangiu pi,

We would like to apologise for not being able to reply to you sooner.

I want to reassure you that we are looking into your order & as soon as we have an answer for you we will send you a Private Messsage.

Thank you

Farnell element14 Raspberry Pi Customer Support Team

Hi Customer Support,

It has been nearly 2 days since you told me that "we are looking into your order & as soon as we have an answer for you we will send you a Private Messsage."

Guess what? .. i didn't received any PM until now (how hard can it be to look for an order number?) and interesting enough, as I saw it at another customer above, you are well on track for delivery of the orders placed after 18April.

However, there are others (me included ORP020210 / 3rd April) that we didn't even received an order update and a Pi is just a dream.

It's not fair.