Still waiting for delivery date?

I am honestly amazed at some of the reactions on here to delays/lack of information about shipping. We have all ordered a completely new device that was only released to manufacture a few months ago and which has received orders probably well in excess of 100,000 units. How surprising would it be to find that the supply chain struggles to keep pace with demand and also has problems keeping people informed. We all surely know that the PI is a low-profit article for two major component suppliers to be selling, and that they each have a massive commercial operation to run selling their main lines of product.

Let's face it, what you have ordered is a toy, no more, no less; not having it for a few weeks won't damage your health or wealth, so would it not be advisable to stop behaving like children who have been denied an ice-cream and just demonstrate a little patience?

To react like one poster who says he is going to tell his boss to boycott Farnell and that he will throw his PI into a corner and not use it when it eventually arrives is surely a massive over-reaction and just typical of our culture that demands everything NOW!

Not my intention to upset anyone, just trying to be a grown-up!

Agreed :-)

The reason I am SO harsh to Farnell is just because they do not take us as a customer serious...

I registered on the day the Pi site came alive at RS and Farnell

heared nothing from both until Farnell (31/3) told me to order it (and at that point ther was no forum or other OFFICIAL information)

weeks of nothing, no update, or other info -- lots of false or non information...

on 28/5 I got the information from RS to order the Pi had a clear update when it should arrive and is currently on route to my home (within the timeline given by RS)

The Pi I ordered from Farnell when it finally enters my home will be given to a colleage (I have mailed them to cancel it -- no answer, sent a PM -- no answer -- opened a trouble ticket and got a default non answer)

My conclusion: Farnell does not do customercare, and when my boss asked me about the company I told him this story...

Agreed :-)

The reason I am SO harsh to Farnell is just because they do not take us as a customer serious...

I registered on the day the Pi site came alive at RS and Farnell

heared nothing from both until Farnell (31/3) told me to order it (and at that point ther was no forum or other OFFICIAL information)

weeks of nothing, no update, or other info -- lots of false or non information...

on 28/5 I got the information from RS to order the Pi had a clear update when it should arrive and is currently on route to my home (within the timeline given by RS)

The Pi I ordered from Farnell when it finally enters my home will be given to a colleage (I have mailed them to cancel it -- no answer, sent a PM -- no answer -- opened a trouble ticket and got a default non answer)

My conclusion: Farnell does not do customercare, and when my boss asked me about the company I told him this story...

The point we're making in a companion thread --- http://www.element14.com/community/thread/18851?tstart=0  --- is a bit more positively actionable by Farnell than just more queries and complaints, I think.

If they point us at regular Farnell accounts on export.farnell.com then we can examine the status of our orders ourselves, without pestering them continuously.  Human support is VERY VERY EXPENSIVE, whereas computer time costs next to nothing, and the regular Farnell ordering and account self-management process is very good quality and helpful.  Why Farnell has abandoned it for Pi I have no idea.  All this extra human customer support (despite being perceived as poor support by many) is costing them money, pleasing nobody, and tarnishing their very good name.

Please enable regular Farnell accounts.

Morgaine.