Featured Articles
Announcing Pi
Technical Specifications
Raspberry Pi FAQs
Win a Pi
Raspberry Pi Wishlist
Actions
Forum Thread Details
  • Replies 42 replies
  • Subscribers 668 subscribers
  • Views 4405 views
  • Users 0 members are here
Related

Farnell - non-UPS delivery method for non-UK customers??? Disappointing!!!

Former Member

Hi All,

     I received today an email stating that my Raspberry PI was dispached. Immediatelly I called the customer service asking for a delivery date (I supposed that it would be delivered by the parcel service UPS - as stated in my order and in my invoice too.). It was very disappointing  to hear from the customer service agent, that my RP would be delivered by a standard mail service and it would take another 3 weeks... I have asked then for a discount from the delivery price, due to the fact, that (according to my opinion) Farnell is breaking their rules of conduct and they are misleading the customer... At the time of order placing they are stating, that the delivery method is UPS, the same on the invoice... I agree with that and place the order. Then, the reality is different...

     Anyway, I was told by the first service agent, that it's not important how it arrives, it's important it arrives.... (WTF?) What's that? Interesting customer service agent training... The second agent has sent me the email writing that if I don't agree with that, I can reject the delivery and money will be refunded...

 

    So, folks and Farnell:

 

    1. Am I too naive when I expect, that if there's stated the delivery method UPS, it's on the order & invoice too, it's paid for that it'll be delivered by UPS and not by a Post Office???

 

    2.Why I don't receive any discount/compensation when the vendor doesn't deliver (now I'm meaning the delivery method) what he declares while doing business?

 

Thanks a lot for your views...

 

Pavol

  • in reply to rew

    Roger Wolff wrote:

     

    So, if your town sounds a bit French, it's likely to end up in France on short notice and not suffer a noticeable delay.

    Or else Wisconsin (USA): Fond du Lac, La Crosse, Prairie du Chien, Eau Claire...

  • in reply to johnbeetem

    Or else Suisse Romande, or Wallonie (French speaking Belgium) or Amerique du Nord (Québec) or any number of countries in Francophone Africa ....

     

    I once sent some urgent IT equipment from the UK to "Switzerland" by Datapost, the UK's high-spec EMS service at the time. When it finally arrived, over two weeks late, the labelling indicated that it had had a very nice trip via "Swaziland"! It has to be admitted, and I'm British, that the UK finds that one foreign country is about as foreign as any other country.

     

    Uncle Matthew in Nancy Mitford's The Pursuit of Love (I believe) sums it up very nicely with the comment - "Fog in Channel - The Continent is cut off!".

     

    The point is that Farnell need to look into just why their systems are truncating the last address line. This is simply unprofessional and indicates that they're not responsive to their customers. They may not wish to believe this, and may find loads of excuses, but if this is happening, Farnell need to find out why.