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Raspberry Pi Forum How a mighty company can destroy itself
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How a mighty company can destroy itself

johnbeetem
johnbeetem over 13 years ago

Yeah, I don't know if this is really appropriate to the Raspberry Pi group, but I think the people who post here might find it interesting.  We do talk a lot about how engineers can thrive in a large organization, and about organizational (mis)behavior in general.  So, sure, it's appropriate.  And it's a great lesson in how a mighty company can destroy itself.

 

Here's an interesting upcoming article in Vanity Fair: Microsoft’s Downfall: Inside the Executive E-mails and Cannibalistic Culture That Felled a Tech Giant, excerpt here: http://www.vanityfair.com/online/daily/2012/07/microsoft-downfall-emails-steve-ballmer

 

My favorite part is this reader comment:

InTheKnow23 wrote:As someone who spent 7 years in Microsoft until recently, I cannot state strongly enough how dead on correct this article is.  I see some defensive postings below such as "What about XP?!" when the fact is that Windows ME and Windows Vista were two of the worst OS' ever released. The stack rating system [described in the article] is one of the absolute worst management techniques I've ever encountered. As the article says, it pits team member against team member (e.g. "one of us MUST die regardless of how we do as a team").  Innovation requires taking risks and stepping outside of the box.  The stack ranking system pretty much ensures that neither take place - people do not take risks and instead focus each day on how to SURVIVE vs. how to make the Microsoft more Successful.  If you try to push for new ideas and new processes, you are simply labeled a troublemaker and will soon be culled from the herd.

When I worked for large organizations in my younger years, I observed the following Law of Large Organizations:

In any Large Organization, Loyalty will always be rewarded over Competence.

The Law of Large Organizations ensures that large organizations will eventually become ineffective as they weed out the "troublemakers" mentioned by InTheKnow23 and there's nobody left to tell them that they're doing it wrong until it's too late.  I'd always suspected that this Law was strictly enforced at Microsoft -- it's satisfying to see my hypothesis confirmed.

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  • johnbeetem
    johnbeetem over 13 years ago

    The full Varity Fair article is now available: Microsoft’s Lost Decade.  Excellent article IMO.  Some of the comments pick at technical inaccuracies, which may be the case, but I was most interested in the corporate dynamics.

     

    There was a short-lived 1984 comedy series on USA TV called Empire, which was all about board-room shenanigans.  It didn't last long -- I suspect the sponsors felt it hit too close to home.  Wish I could get it on DVD.

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  • morgaine
    morgaine over 13 years ago in reply to johnbeetem

    Good article indeed, aye.

     

    For all of Microsoft's faults though, they never worried me as a company despite their monopolistic power and their repeated shenanigans.  Although they were officially "The Enemy" to my world which is the *nix community, they had one very important property that made them harmless in practice --- total incompetence at being evil.  Every evil move would always come unstuck in anti-trust hot water and result in repeated fines by EU bodies, their internal documents repeatedly leaked and highlighting their bad conduct to anyone who cared.  In any case, nothing they ever did could really harm open source and open systems, even their attempts at "embrace and extend" always fizzled out.  It was all totally ineffective.

     

    Unlike Microsoft though, other companies in the sector are not evil and incompetent, but evil and very competent.  All of the companies which have made the equivalent of App Stores (Apple, Google, Amazon, Facebook, and now late to the party through their incompetence as usual, Microsoft) have implicitly waged war on the foundations of the Internet and on open systems, because they have balkanized it, corralling users off into their own sections of it and creating bespoke applications that only work with their own sites.

     

    Even worse, unlike in the early days of the Internet when protocols were defined in RFCs and then sites implemented services that used them, this new generation of Internet providers makes up their own protocols for their own sites, and so their apps don't work with any other site.  The malaise is almost universal, with Google Talk and Gmail being almost the only exceptions as they use standard XMPP and IMAP+SMTP (most other Google services are totally corralled to Google though, not like these open ones).

     

    As a result, interoperability between services of the same type (for example, in social networking between Facebook and Google Plus) is almost non-existent.  A new company can't come along and make another instance of the "Facebook protocol" and then federate with Faceboook, as you could with SMTP say, and so the major cornerstone of the IETF mission statement -- interoperability -- has been totally demolished.  That's a real danger, an attack on the very foundations of the Internet.

     

    Plus, there's the war on privacy from all quarters.  Very little to say about that, it's universal.

     

    So really Microsoft is a complete non-event on the dangers front, a pussycat in wolf's clothing.

     

    Pussycat so far, that is.  There are signs that this might change:  UEFI. image

     

    Morgaine.

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  • morgaine
    morgaine over 13 years ago in reply to johnbeetem

    Good article indeed, aye.

     

    For all of Microsoft's faults though, they never worried me as a company despite their monopolistic power and their repeated shenanigans.  Although they were officially "The Enemy" to my world which is the *nix community, they had one very important property that made them harmless in practice --- total incompetence at being evil.  Every evil move would always come unstuck in anti-trust hot water and result in repeated fines by EU bodies, their internal documents repeatedly leaked and highlighting their bad conduct to anyone who cared.  In any case, nothing they ever did could really harm open source and open systems, even their attempts at "embrace and extend" always fizzled out.  It was all totally ineffective.

     

    Unlike Microsoft though, other companies in the sector are not evil and incompetent, but evil and very competent.  All of the companies which have made the equivalent of App Stores (Apple, Google, Amazon, Facebook, and now late to the party through their incompetence as usual, Microsoft) have implicitly waged war on the foundations of the Internet and on open systems, because they have balkanized it, corralling users off into their own sections of it and creating bespoke applications that only work with their own sites.

     

    Even worse, unlike in the early days of the Internet when protocols were defined in RFCs and then sites implemented services that used them, this new generation of Internet providers makes up their own protocols for their own sites, and so their apps don't work with any other site.  The malaise is almost universal, with Google Talk and Gmail being almost the only exceptions as they use standard XMPP and IMAP+SMTP (most other Google services are totally corralled to Google though, not like these open ones).

     

    As a result, interoperability between services of the same type (for example, in social networking between Facebook and Google Plus) is almost non-existent.  A new company can't come along and make another instance of the "Facebook protocol" and then federate with Faceboook, as you could with SMTP say, and so the major cornerstone of the IETF mission statement -- interoperability -- has been totally demolished.  That's a real danger, an attack on the very foundations of the Internet.

     

    Plus, there's the war on privacy from all quarters.  Very little to say about that, it's universal.

     

    So really Microsoft is a complete non-event on the dangers front, a pussycat in wolf's clothing.

     

    Pussycat so far, that is.  There are signs that this might change:  UEFI. image

     

    Morgaine.

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