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Order went through, email received, money deducted but Raspberry Pi not delivered!!!

Former Member

Hi Guys,

Can anyone tell me their experience?

 

I've ordered my pi, receive email with code to order it, follow steps, pay with credit card account, money was taken from my account, received delivery confirmation email but still waiting for my Rapsberry Pi to arrive ....

 

Confirmation email says:

    "Deliveries to mainland Europe are expected to take between 3 to 5 working days"

    "Non delivery or any delivery discrepancy must be reported,

         in writing, to Farnell within 3 days from receipt of goods

         otherwise no claim can be entertained for loss in transit ..." .

 

I send email explaining the curent situation of my order, but still not answer ... Is this normal?

 

By the way, Im from Spain.

 

Thanks in advance

Parents

  • I had a GREAT experience with Element14, I was one of the sleepless souls on Feb 29 trying to find how to place an order from the US, another suffering geek sent a tweet at some moment with the right part number to use, hours later I was able to place my order, and actually I placed it for two units.

     

    I had obviously to wait in line for the first one like everybody else, but Element 14 honored my original order and as soon more boards became available I recevied the second one.

     

    I've done business with Newark/Element14 for years and I've been always pleased with their quality of service.

     

    My .02

  • in reply to jamodio

    This is my first experience with element14, but i have to say that is becoming an horror. I send enails explaining my situation to export deparment on England and Spain and didnt receive any response from them.  The only one  i have any response is from cudtomer support on this forum and they cant solve my problem, they send me to export deparment in Spain who didnt reply any of my emails.

     

    So whats the solution? The only one i think is to cancel the payment with my credit card, i dont want to pay money for something that will not arrive.

Reply
  • in reply to jamodio

    This is my first experience with element14, but i have to say that is becoming an horror. I send enails explaining my situation to export deparment on England and Spain and didnt receive any response from them.  The only one  i have any response is from cudtomer support on this forum and they cant solve my problem, they send me to export deparment in Spain who didnt reply any of my emails.

     

    So whats the solution? The only one i think is to cancel the payment with my credit card, i dont want to pay money for something that will not arrive.

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