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Bloody Annoyed

Former Member

I am thoroughly disappointed with my recent purchase of the Gertboard. There was NO documentation with it other than a CD giving “advanced” tools. You don't even say HOW to connect it to the RasPi. Nor do you provide any pdf data sheet!

 

In this age why must I be expected to find a PC with an internet connection then SEARCH your site for information which should be available to me from the beginning or as a bare minimum EASILY obtainable. There was a CD provided with 500MB of free space and you couldn't squeeze some useful information on that.

 

If that wasn't bad enough now you expect me to request a login to to be “allowed” to get BASIC information on how to use it. Which, incidentally, I tried 9 times to do without success. After 4 attempts to use a password YOU were happy with THEN 5 attempts for a user name and each time a different capcha, all I want is a freaking DATA SHEET AND BASIC INSTRUCTIONS! How secure a login do I need for that???????

 

You placed barriers between this Gertboard and me using it at every stage. Thanks.

 

I will be returning it to Farnell and not recommending it for our college students.

 

Every appliance or electronic product I have bought has come with an instruction manual of some sort, all except one.

 

I took my RasPi and a Gertboard with me on holiday away from the internet and I couldn't do a damn thing with it. Not even connect it to the RasPi.

 

Pathetic.

 

 

 

 

Parents Reply Children
  • in reply to Former Member

    Here is a link to the user guide:

    http://www.element14.com/community/docs/DOC-48860/l/gertboard-user-manual-gertboard-kit

     

    That link requires a login. 

    Getting a login requires a unique username and a secure password.

    OP reports making 4 attempts at a secure password, and 5 attempts at a

    unique username, each time requiring a captcha.


    It's understandable that forum usernames need to be unique, and that forum

    passwords should be secure, and captchas are needed to prevent spam.

    But it isn't necessarily understandable that a paying customer who doesn't want

    to participate in a forum, but only wants the user docs for their product, should be

    required to join a forum.   Instead, it seems entirely possible to provide some sort of

    limited guest account for that purpose, with the password provided with the product.

     

    A guest account would also save the trouble of handling requests to delete accounts

    that were created for the sole purpose of viewing product docs.

  • in reply to Former Member

    @Gary Stewart,

     

    If you re-read the OP's post you will then understand the context of my phrase "continuous ........ access".  He took the kit on holiday with him and was unable to access the internet.

     

    Sending out a CD with space on it, while not supplying or including essential information, seems daft. While I agree that it is common for suppliers not to supply anything more than a link that doesn't make it good.

     

    MK