FCC Certification ...

I note that Farnell UK declares very strong policy statements, which include:

Statement of Quality Policy (part) [my highlighting]

 

All employees will be appropriately trained so they understand fully the importance of meeting customer as well as statutory and regulatory requirements. All training will be recorded.

Top management support will be given at all levels of the business to ensure that sufficient resource is available to realise customer expectations, to ensure legal compliance and to see that the requirements of any relevant national or international standards are satisfied.

That sounds very professional, and it doesn't leave much room for misinterpretation.

So why is there so much difficulty in locating and supplying the relevant certifications that were obtained by Raspberry Pi?  Or does the above Statement of Quality Policy apply only to Farnell UK?

I note that Farnell UK declares very strong policy statements, which include:

 

Statement of Quality Policy (part) [my highlighting]

 

All employees will be appropriately trained so they understand fully the importance of meeting customer as well as statutory and regulatory requirements. All training will be recorded.

 

Top management support will be given at all levels of the business to ensure that sufficient resource is available to realise customer expectations, to ensure legal compliance and to see that the requirements of any relevant national or international standards are satisfied.

I decided to see if any of the Newark support folks on live chat have any such training

on FCC regulatory requirements.  Here's the relevant excerpt:

me:  What are you basing your opinion on? Have you been trained at all on FCC rules?

agent:  No I have not you may contact the FCC directly or you may contact the Raspberry PI foundation.

agent:  I have sent you a link for that before.

me:  Is there someone else I can chat with that has some training on FCC rules?

agent:  We are not trained on FCC rules I apologize.

me:  Is there someone else I can chat with that has some training on FCC rules?

agent:  No I am sorry we do not have anyone that is trained on that in our department.

The policy statements I quoted are from Farnell UK, and unfortunately I have no information whatsoever about their relevance or otherwise to Premier Farnell as a whole.  I would certainly hope that the entire group holds to these policies (or similar ones) because that would underline their committment to professional engineering and social responsibility.  That's just my personal hope though.

I'm not aware of who runs Newark's "live chat", but judging by your excerpt, it seems that they have not been trained to the policy standards of Farnell UK.  It may not be strategic to pursue that though --- beware of detours that just make the desired destination even more distant..

The interest here should be purely in obtaining factual information about Pi certification, promptly, in order to meet "customer as well as statutory and regulatory requirements".  (Quoting Farnell UK again.)  I welcome anything that brings that closer.

It's a bit concerning that anyone has to beg for this.  Certifications aren't supposed to be secret.

I'm not aware of who runs Newark's "live chat",

Her name is Rachelle Sheffer, technical support manager.

http://www.element14.com/community/thread/17930

Certifications aren't supposed to be secret.

Of course not.  And they aren't. 

http://www.element14.com/community/docs/DOC-44828/l/raspberry-pi-safety-data-sheet

What is secret is the legal justification for selling a Class B device,

and portable computers are considered Class B devices,

to residential customers with only a Class A certificate. 

Is that the issue here, that there is no evidence of Class B certification?  (I haven't been following the story, sorry.)

If so, can't we just ask, point blank?

Element14, do the existing revisions of Raspberry Pi currently being sold by the group have FCC Class B (Residential) Certification?  If they do, please link to the certificate, and if not, please confirm that it's lacking. (Don't pass the buck!)

These are just matters of fact.  How hard can it be?

If so, can't we just ask, point blank?

Yes, I have asked.  The answer was:

So, Class A is all that RPi were aiming for.

It passed quite comfortably and, add to that, FCC, C-tick, REACH SVHC and RoHS compliance testing

the board is in a much better place than it potentially was.

Best wishes

Gary

http://www.element14.com/community/community/legislation/europe/other/blog/2012/04/17/the-pi-is-now-ready#comment-13475

If so, can't we just ask, point blank?

Yes, I have asked.  The answer was:

So, Class A is all that RPi were aiming for.

It passed quite comfortably and, add to that, FCC, C-tick, REACH SVHC and RoHS compliance testing

the board is in a much better place than it potentially was.

Best wishes

Gary

http://www.element14.com/community/community/legislation/europe/other/blog/2012/04/17/the-pi-is-now-ready#comment-13475