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New Pi 3 Model B+ won't boot

akkuseem

Received the newest Pi 3 Model B+ a couple of weeks ago and found it wouldn't boot.  The system would hang on the color splash screen and the Activity LED remained off.  I contacted element14 and they were kind enough to quickly sent a replacement when it became available.  However, the replacement has the same problem.

 

I've tried a few different micro sd cards that boot properly in my other Pi 3's but they all result in the same symptom on the latest model B+.

 

What I know for sure: The power supply(s) and micro SD cards that were used for testing the new boards are good.

 

Have I overlooked something about the new model that's causing it to not read/boot from my existing cards?  Have I received two faulty boards?

 

Any help would be appreciated - thanks!

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  • 0

    To answer my own question, I found this in the FAQ:

     

    "Will the microSD card and Operating System from my previous model of Raspberry Pi work with the Raspberry Pi 3 Model B+?
    No, if you are using Raspbian you will have to update it first. On your existing Raspberry Pi you can run the following commands from the terminal while connected to the internet:

    sudo apt-get update
    sudo apt-get upgrade
    sudo apt-get dist-upgrade

    sudo rpi-update

    Alternatively, you can download the latest SD Card image from raspberrypi.org/downloads."

     

    My tunnel vision (or location of my head) must have prevented my seeing the above the first time through the FAQ.  Sorry for the wasted bandwidth and the trouble for element14.

  • 0 in reply to akkuseem

    I also purchased a new RPi 3B+ with case, power supply and Element 14 Noobs card from my supplier.  It won't boot and I just get the coloured screen.  I put the Noobs card in my RPi 3B and it booted and installed.  I then followed your instructions above and put it back in the RPi 3B+.  It still won't boot.  Looks like Element 14 cards are incompatible with the 3B+.  This is very disappointing and unlike RPi and Element 14.

  • 0 in reply to gregjh

    I didn't have an opportunity to follow up my reply yesterday because the element14 site was being serviced.  Your posting reminded me to follow up.

     

    I experienced something similar to what you described, Gregory.  Updating the existing SD card didn't resolve the issue.  What worked for me was to go to raspberrypi.org/downloads and download the "RASPBIAN STRETCH WITH DESKTOP" image.  I used Win32diskimager-1.0.0-install.exe to install the image on the SD card.  The new Pi 3 B+ now boots properly.

     

    I hope this helps.

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