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BenchVue Roadtest  Installation part 2

michaelkellett

Acting on information from Peter Oakes (thanks) I downloaded the Keysight IO Libraries Suite 17.3 - 976Mbytes, reasonable speed of download here.

 

Then I installed it - you get offered to install the IO stuff, Command something and BenchVue  - I just selected the IO stuff.

 

It said that NI VISA was installed and recommended a "side by side" installation of the Keysight stuff as the secondary VISA.

 

I had a go at removing the NI VISA but it wasn't having it !

 

So I let the Keysight installer rip and it seemed to manage OK - masses of little flash screens telling you about little sections of the install but no overall progress indication - it didn't take that long, a few minutes.

 

I ran BenchVue again and it spotted my DMM right away - it didn't find the DAQ box (because it wasn't plugged into the network). I fixed that and went off hunting to see how to add the DAQ - got to a thing in the help telling me to launch "Connection Expert" - luckily while I was wondering what the hell that was and how to launch it BenchVue found the DAQ box on its own.

 

So far so good.

 

BV can talk to the DMM but needed to download some stuff to talk to the DAQ - it then offered me the option to run the free version or license the Pro version if I had the license.

 

Since I did I tried the in application licensing.

 

 

I did the Activate License

It went OK at first and I got a big white box telling me that it was on the case and might take some time.

 

Then (after a few minutes) I got this

 

 

AAAAARGH !!

 

I look forward to the support team's help.

 

Funnily enough I had similar issues installing a paid for license on my scope - it all looks quite slick and lovely and then it just doesn't work.

 

I have the BV as a review - I didn't pay for it so I can see the funny side to all this - it doesn't look so amusing when you've parted with cash and have a client depending on it.

 

MK

  • Well today is November 5th, 4 days after the activating license problem - the magic box said Keysight would contact me but they haven't yet !!

     

    Too busy to mess more with it now - I have a work trip and won't be in the office until Thursday 10th - if I haven't heard anything I'll poke them for some help.

     

    MK

  • Hi Michael,

     

    It was interesting you too had issues with NI-VISA. Not related to this Keysight software but in the past several apps have failed to run for me because each of them want to install their own copy of VISA. The last time it ended up breaking the operation of existing programs that used the library. I suspect NI have got away with it for years not to resolve such issues in a better manner than this primary/secondary setting and moving DLL files etc (apparently this is only needed for 32-bit apps but we can't control that, some equipment will come with 32-bit software), maybe because in the past their code was most likely running on a fixed single-purpose testbed so people didn't have these issues.