How Do I Get Technical Assistance on a RoadTest?

If you need some technical assistance when on a roadtest, please post a comment on the particular roadtest in question. Community members often read the comments and offer help.

If the community cannot help you, then follow the directions in this blog:

community.element14.com/.../for-new-roadtesters-please-post-all-technical-questions-about-a-particular-roadtest-to-the-comments-section

Top Replies

phoenixcomm over 3 years ago in reply to vinayyn +3

I have had good luck in contacting the manufacture ~~Cris
rscasny over 3 years ago in reply to vinayyn +1

Hi Vinay. I believe you may be referring to the "Product Type" in the review form, which lists a lot of roadtest products. I have noticed this as well: sometimes the product you are reviewing is not…

vinayyn over 3 years ago

I have an issue regarding Roadtest Review. while tagging its shows tag denied, and also its board it doesn't have the product we are reviewing i faced this issue in MAX77714 EV KIT Review.
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phoenixcomm over 3 years ago in reply to vinayyn

I have had good luck in contacting the manufacture

~~Cris
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rscasny over 3 years ago in reply to phoenixcomm

In general, I would agree with you. Most manufacturer support people offer assistance. But there are a couple manufacturers who will not work with you unless you provide them the purchase order number of that product. Roadtests are paid for internally, so there would be no customer PO. It is those situations that I am referring to. So, one can contact a mfr support and if they request a PO, then contact me directly.
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rscasny over 3 years ago in reply to vinayyn

Hi Vinay.

I believe you may be referring to the "Product Type" in the review form, which lists a lot of roadtest products. I have noticed this as well: sometimes the product you are reviewing is not in the drop down list. Well, this probably has been sent to the development team and they are working to resolve it. Thanks for telling me. So, for now, just use the default product at the top of the list. Sorry for the inconvenience.

Randall
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vinayyn over 3 years ago in reply to rscasny

For now, I have used the default and is published in the roadtest review.
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