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RoadTest Forum Should you have to pay to opt-in to a RoadTest ?
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Related

Should you have to pay to opt-in to a RoadTest ?

cstanton
cstanton over 2 years ago

"No"

Is probably what's already on your fingers ready to type in reply, and that's fine.

Each year I took part in "Reddit Secret Santa", where you're matched against another person, who you find information about, and send them a secret santa gift for Christmas.

Someone matches with you, and you hope that they will send you something, after all, they signed up for the Secret Santa.

A few years in a row, I was 'shafted' and wasn't sent anything, sometimes in these cases, you're matched up with a new Secret Santa and then sent something, unfortunately that didn't happen either.

This caused a bit of an uproar in Reddit, while people were happy if they got anything and knew they weren't necessarily entitled to anything, they felt that it wasn't quite in the spirit of things.

So along came the idea of becoming an 'Elf'. You paid $5 to enter the Reddit Secret Santa, and that put you against other people who had also paid $5, the idea being because you'd all invested a base amount in it, you're more inclined to make sure that the person you're matched with will get a present, and you yourself will get a present, and you're supporting Reddit at the same time. Everyone wins and you're invested in it.

This pretty much worked for Reddit, paying into something seems to 'click' with people that you want to be with others, so you're paying the 'premium' to get into that rather than anyone who can sign up and looking for a freebie without paying it forward. A bit capitalist but some people like to support things.

There are other mechanisms that they use for reputation with Secret Santa, when you successfully enter a Secret Santa you gain a token, you gain another token for sending off your 'Parcel', and you gain another token for marking your parcel as received, and you gain another token when your Secret Santee receives your Parcel. You can then 'spend' these tokens to enter another Reddit Secret Santa. Don't do these? Well, you don't get your tokens. Though even this has mechanisms where "what if you just create another account?" and "how do you get tokens if you want to redeem yourself?" - I'm sure some vetting and mechanism is involved there, too, but ultimately there's also weight to paying to opt-in with like-minded people.

Which puts the thought of "Should you have to pay to opt-in to a RoadTest" ?

We've had members over the years that receive equipment, and they run off with it and don't do a RoadTest. This harms the Community, and it harms the suppliers when they provide the hardware (especially if it's early access hardware).

How would this work? I'm not entirely sure.

Would you have to pay-in to apply to the RoadTest?

Would you only pay-in when you're chosen to write the RoadTest review (so before you receive the hardware), would it be a deposit?

Which is reimbursed when you've wrote the RoadTest Review? (I think I'd prefer the deposit idea out of any of these).

Would we only do this for RoadTest kit over a certain value?

We have no plans whatsoever at implementing anything like this, this's the first time I've brought it up to anyone (including to the Community team itself), it's simply a thought passing my mind. We also don't intend on implementing this from any outcome of this conversation - though if I could at least do the 'token/points' system, I'd consider that, handling money is dangerous, but accountability matters.

But perhaps a bit of reflection on the fact that we don't do this will give some people who consider a RoadTest pause for thought.

Thanks to all members of the Community that enters a RoadTest and writes your RoadTest reviews, and those who keep applying for a RoadTest even if you aren't chosen for that particular item. We appreciate you.

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Top Replies

  • Gough Lui
    Gough Lui over 2 years ago +7
    As a RoadTest veteran with 34 completed (and on-time) RoadTests since my first in 2013, I’ll offer my 2c, as the topic of people running away with equipment and/or producing sub-standard reviews seems…
  • rscasny
    rscasny over 2 years ago +7
    This is a great discussion. Thanks all for participating in it. Just to be honest with you: I am not interested (nor anyone on the element14 team) would want pay-up-front roadtests. Such a policy might…
  • shabaz
    shabaz over 2 years ago +5
    I think it might put off a lot of people, especially students and new grads, but still, sometimes raising something like this can make people brainstorm : ) Maybe the issue can be more generalized, into…
Parents
  • rscasny
    rscasny over 2 years ago

    This is a great discussion. Thanks all for participating in it.

    Just to be honest with you: I am not interested (nor anyone on the element14 team) would want pay-up-front roadtests.  Such a policy might end up excluding students or some roadtesters who earn less or between gigs. 

    But we have had some challenges lately with people who do not do their reviews, even after several contacts by myself or my colleague, Sean Rutledge. This especially became a problem when a supplier wanted to feature the roadtesters and their reviews (with their permission) in a feature article they were writing themselves. It was somewhat embarrassing for me to explain why the reviews were not completed. But that of course is p[art of my job.

    One of the program challenges is getting more applicants. But as we have been approached by suppliers to roadtest what I would self-categorize as more complex products, the natural selection process kicks: as the skills needed increase to roadtest a complex product and the time needed to roadtest it increases, the number of total applicants decreases. When the applicant pool is small... the result is self-evident.

    We generally don't have a problem with the top 3 roadtesters. It's roadtester 4 and 5, that is, the ones who are either new roadtesters or long-term, inactive members who have decided for some reason to re-engage after 2, 3, 4, or 5 years. 

    The profile of the ideal roadtester is pretty clear to me: a member who logs in regularly; a member who creates blogs regularly and participates in other ways and other programs; and a member who's community persona is what I would characterize as professional, conscientious and committed.

    The solution is probably modifying my pre-screening of applications in order to get the best of the best applicants on the roadtester shortlist. 

    As I tell every roadtester, the program may be free for the roadtesters, including shipping the product to you. (Roadtesters should never pay anything. If someone is asking for a fee, don't do it. Contact me and we will find out why.) But there are costs to the program. Our suppliers "invest" in the roadtest program because they see a lot of value in getting real customers to test their products. Numerous times over the last 5 years our roadtesters have found problems that the supplier was unaware of. 

    But if reviews are not completed, the supplier will be less likely to participate in the roadtest program. Missing reviews affect the whole Roadtest program.

    I would like to personally thank all the roadtesters who have completed their reviews. There are many of you. Thanks you for participating.

    Randall Scasny

    RoadTest Program Manager

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  • rscasny
    rscasny over 2 years ago

    This is a great discussion. Thanks all for participating in it.

    Just to be honest with you: I am not interested (nor anyone on the element14 team) would want pay-up-front roadtests.  Such a policy might end up excluding students or some roadtesters who earn less or between gigs. 

    But we have had some challenges lately with people who do not do their reviews, even after several contacts by myself or my colleague, Sean Rutledge. This especially became a problem when a supplier wanted to feature the roadtesters and their reviews (with their permission) in a feature article they were writing themselves. It was somewhat embarrassing for me to explain why the reviews were not completed. But that of course is p[art of my job.

    One of the program challenges is getting more applicants. But as we have been approached by suppliers to roadtest what I would self-categorize as more complex products, the natural selection process kicks: as the skills needed increase to roadtest a complex product and the time needed to roadtest it increases, the number of total applicants decreases. When the applicant pool is small... the result is self-evident.

    We generally don't have a problem with the top 3 roadtesters. It's roadtester 4 and 5, that is, the ones who are either new roadtesters or long-term, inactive members who have decided for some reason to re-engage after 2, 3, 4, or 5 years. 

    The profile of the ideal roadtester is pretty clear to me: a member who logs in regularly; a member who creates blogs regularly and participates in other ways and other programs; and a member who's community persona is what I would characterize as professional, conscientious and committed.

    The solution is probably modifying my pre-screening of applications in order to get the best of the best applicants on the roadtester shortlist. 

    As I tell every roadtester, the program may be free for the roadtesters, including shipping the product to you. (Roadtesters should never pay anything. If someone is asking for a fee, don't do it. Contact me and we will find out why.) But there are costs to the program. Our suppliers "invest" in the roadtest program because they see a lot of value in getting real customers to test their products. Numerous times over the last 5 years our roadtesters have found problems that the supplier was unaware of. 

    But if reviews are not completed, the supplier will be less likely to participate in the roadtest program. Missing reviews affect the whole Roadtest program.

    I would like to personally thank all the roadtesters who have completed their reviews. There are many of you. Thanks you for participating.

    Randall Scasny

    RoadTest Program Manager

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  • kmikemoo
    kmikemoo over 2 years ago in reply to rscasny

    The one question that I know is on the Roadtest application that I do a serious, critical evaluation of is "Will you be able to complete this Roadtest in the time alloted?"
    That may not be the exact verbiage, but the though is right.  If I can't be honestly agree with myself that this will be a priority in my life, I don't apply.
    When I reach that question, I read it as "Are you willing to commit to completing this Rodtest on time?"
    Now it's not a question of ability, but character.

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  • rscasny
    rscasny over 2 years ago in reply to kmikemoo

    There is a question worded more or less like that. 100% of the applicants check it off as yes or I agree. I ask them that same question again after our Trade/Compliance department has approved them and I send out a notification letter to them. I think only twice since 2016 people have said no. I don't know what to say. 

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  • kmikemoo
    kmikemoo over 2 years ago in reply to rscasny

    When this thread started, I assumed the underlying question was "How do we get people to do what they said they would do?"
    I advocate a distinct statement of commitment.

    On the landing page for the Roadtest, modify the Reviews for this Roadtest panel and combine it with the Roadtesters panel. List the Roadtesters and their Roadtest status. When their status changes to completed, “Completed” becomes a link to their Roadtest Review.
    Also, When the Roadtesters are selected, place the modified Reviews panel above the Enrollment panel (putting that panel where the current Reviews panel lives).  You could include a link to their review.

    Because a picture is worth a thousand words, I used the LattePanda page as somewhat of an example of my recommendation.
    I merely shuffled around what is on the current page - so the content is what is displayed there today.

    The implication is subtle but there.

    image

     

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  • Gough Lui
    Gough Lui over 2 years ago in reply to kmikemoo

    I wouldn't mind a change like that, but it may also make it too painfully obvious to sponsors when reviews are missing (and sometimes people may jump to conclusions especially if we have a late starter due to sourcing/shipping issues or they were a fill-in, or had special permission).

    The old Jive way of doing things did emphasise the reviewer next to the link to the review - I quite preferred this as it can be playing a game of clicking on a review and not knowing obviously who had done it. Some usernames are a "mark of quality" and would guide me to read it even if it wasn't originally of interest based on the title.

    - Gough

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  • kmikemoo
    kmikemoo over 2 years ago in reply to Gough Lui

    Gough Lui  My original thought was to have "Pending", "Complete" and "Late" or even "Abandoned" as status remarks under the Roadtester's username.  The "Completed" status indicator would be the link to the Roadtest Review.  Someone who is late but communicating - for whatever reason - stays in the "Pending" status.  Life happens.
    I opted for the method above because it wasn't creating new content - because I don't know about the two LatteePanda Roadtests that don't have reviews.

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