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Where Do You Prefer to Post RoadTest Problems to Alert the element14 Team?

rscasny

A program as complex as the RoadTest program is bound to have problems. These problems can range from application-form problems to documentation problems to hardware/software problems. Some of these problems can be resolved by other roadtesters, kind of like a virtual help desk. But there are some problems that require the sponsor's support team to get involved. If you are a roadtester or applicant, the first step in resolving the problem is alerting the element14 team or myself, the RoadTest Program manager.

In the following poll, I would like to get your input on where is the best place to post a roadtest problem so I can help you get support in a prompt, efficient manner.

There are a couple of places to post a roadtest problem. They are:

  • Comments section of the roadtest page
  • Forum of a specific roadtest
  • Community's Feedback and Support page
  • Direct contact (messaging or email)

While I think posting the problem as close to the source (the roadtest page in the comments section) is my preference, I would rather defer you, the roadtesters and members. I want to be as convenient to you as I can.

If you have the time, I would encourage you to vote.

Thanks.

Randall Scasny
Roadtest Program Manager

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  • I'm a minimalist. i've been conditioned to post community related issues in this forum. I'm thinking the location has a number of eyes on it, other than just RoadTest related. IT might be more responsive in time of staffing issues such as holidays.

  • in reply to colporteur

    The Feedback and Support group has visibility on it from myself, the development team and a couple of other members of the Community team that cover it when I'm out and typically in USA hours (Sean and Dave). My advice is always to post problems there when it's a problem with the Community site.

    If it was a question about shipping or receiving the product or about the supplier for the RoadTest, it makes sense to me to post it on the RoadTest itself or raise it directly with whoever's running the RoadTest. Then if you didn't get an answer in that case, say the person's on holiday, then it's fine to raise it in Feedback and Support.

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  • in reply to colporteur

    The Feedback and Support group has visibility on it from myself, the development team and a couple of other members of the Community team that cover it when I'm out and typically in USA hours (Sean and Dave). My advice is always to post problems there when it's a problem with the Community site.

    If it was a question about shipping or receiving the product or about the supplier for the RoadTest, it makes sense to me to post it on the RoadTest itself or raise it directly with whoever's running the RoadTest. Then if you didn't get an answer in that case, say the person's on holiday, then it's fine to raise it in Feedback and Support.

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