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What You Can Do About Our Shipping Problems

rscasny

Lately, I have been getting calls from our shipper, UPS, regarding packages where the address, phone number and/or email is wrong and undeliverable.

What happens is the shipper will try to get a correction for a short period of time. If they are unsuccessful, they will sometimes return it and element14 will have to pay or they will mark it as abandoned and it's just a loss.

I use the address that YOU give me. 

If the package is returned to me or marked as abandoned, I will not be able to send you a new one. Moreover, it will be unlikely that I will ship to that address again.

What you can do

1. make sure that you give me and that is on your residential address is accurate and deliverable on your user profile

2. make sure you are using the email address associated with your element14 Community account

3. make sure you are available to be phoned or deal with the shipping problem

Randall

--element14 Community Team

Parents

  • I'm not sure if this relates to the problem you are trying to solve but it has times been a problem for me. 

    I live in a rural community 30 minute from a major urban centre. The issues I have discovered. 

    1. Won't ship to rural address.

    2. Won't ship to PO Box

    3 Won't ship to Canada period

    4. Won't ship to my mail drop box

    I have discovered a few work around. 

    1. deliver to a friend in city.

    2. leave off the PO Box include with street address  suite number for PO Box

    3. ship to US drop box

    4. add suite #1 to the mail address of the US drop box and the problem goes away

    I have never experienced problems with E14 shipping. I have been required to sign for packages but find them on my doorstep no signature required. I confess it appears to be a roll of the dice to what a shipper will or won't do.

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  • I'm not sure if this relates to the problem you are trying to solve but it has times been a problem for me. 

    I live in a rural community 30 minute from a major urban centre. The issues I have discovered. 

    1. Won't ship to rural address.

    2. Won't ship to PO Box

    3 Won't ship to Canada period

    4. Won't ship to my mail drop box

    I have discovered a few work around. 

    1. deliver to a friend in city.

    2. leave off the PO Box include with street address  suite number for PO Box

    3. ship to US drop box

    4. add suite #1 to the mail address of the US drop box and the problem goes away

    I have never experienced problems with E14 shipping. I have been required to sign for packages but find them on my doorstep no signature required. I confess it appears to be a roll of the dice to what a shipper will or won't do.

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