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What You Can Do About Our Shipping Problems

rscasny

Lately, I have been getting calls from our shipper, UPS, regarding packages where the address, phone number and/or email is wrong and undeliverable.

What happens is the shipper will try to get a correction for a short period of time. If they are unsuccessful, they will sometimes return it and element14 will have to pay or they will mark it as abandoned and it's just a loss.

I use the address that YOU give me. 

If the package is returned to me or marked as abandoned, I will not be able to send you a new one. Moreover, it will be unlikely that I will ship to that address again.

What you can do

1. make sure that you give me and that is on your residential address is accurate and deliverable on your user profile

2. make sure you are using the email address associated with your element14 Community account

3. make sure you are available to be phoned or deal with the shipping problem

Randall

--element14 Community Team

Parents

  • The main issue with certain element14 shipments, particularly concerning the Experimenting with Challenges awards, arises when the packages reach customs. At that point, the carrier contacts me to inquire about the shipment's declared value. This crucial information, necessary for smooth customs clearance, is often hard to access. It requires contacting a carrier's agent to request the dispatch note detailing the package's contents to verify the originally declared value. A simple solution would be for element14 to email the dispatch note directly to the recipient.

  • in reply to javagoza

    If customs contacts you, you should email me about it. You shouldn't have to be dealing with that.

  • in reply to rscasny

    my local UPS (working as a proxy for customs office) usually makes me translate shipping list from English and/or assign categories (electronic component/development board/hand tool/...)

  • in reply to JWx

    This is exactly my case, UPS is asking me to give them authorization to withdraw a package from customs on my behalf. I am extending a temporary power of attorney to them through the tax agency to collect the package from customs on my behalf. There are no expenses involved as element14 will cover all costs, but Spanish customs requires a signed declaration from me confirming that the declared value is the one indicated on the delivery note. The problem I have encountered is that the declared value on the delivery note does not usually correspond to the amount announced in the contests, prices change and they are usually higher than those announced.

  • in reply to JWx

    I don't know what Sean or Dean had done, but I call it "product samples" or "electronic hobbyist kit"

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