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What You Can Do About Our Shipping Problems

rscasny

Lately, I have been getting calls from our shipper, UPS, regarding packages where the address, phone number and/or email is wrong and undeliverable.

What happens is the shipper will try to get a correction for a short period of time. If they are unsuccessful, they will sometimes return it and element14 will have to pay or they will mark it as abandoned and it's just a loss.

I use the address that YOU give me. 

If the package is returned to me or marked as abandoned, I will not be able to send you a new one. Moreover, it will be unlikely that I will ship to that address again.

What you can do

1. make sure that you give me and that is on your residential address is accurate and deliverable on your user profile

2. make sure you are using the email address associated with your element14 Community account

3. make sure you are available to be phoned or deal with the shipping problem

Randall

--element14 Community Team

Parents

  • It seems a significant amount of the problems are down to customs. It's often struck me as strange that things usually seem to come from the US - even if there is a local office. I guess it's easier to centralize things rather than coordinate getting something shipped from elsewhere.

    It really hit home when I received a Megger EVCC300 to road test. It was shipped from the US even though it was manufactured not far from my home in the UK. All that shipping expense, environmental impact and going through customs twice.

    Maybe it's worth looking at the pros and cons of getting something shipped from a local office where possible?

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  • It seems a significant amount of the problems are down to customs. It's often struck me as strange that things usually seem to come from the US - even if there is a local office. I guess it's easier to centralize things rather than coordinate getting something shipped from elsewhere.

    It really hit home when I received a Megger EVCC300 to road test. It was shipped from the US even though it was manufactured not far from my home in the UK. All that shipping expense, environmental impact and going through customs twice.

    Maybe it's worth looking at the pros and cons of getting something shipped from a local office where possible?

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