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Radtest shipping policy, Fedex charge for roadtest set

MARK2011

Did anything changed in roadtest shipping policy? As I hope, the statement that Roadtesters will be shipped the kit free of charge is still valid isn't it?

I was today surprised that the parcel with the roadtest kit delivered by Fedex with demand of truly high charge. Almost on the level of local kit price.

The first time when fedex delivers. First time when charging for roadtest set. Do yu have thoughts, experience in that matter?

Another issue is the complete lack of prior information about the shipment from Fedex.

Previously,  UPS sent emails, SMS provided a tracking link.

Fedex surprised with a courier visit and an invoice to pay.

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  • +1
    MARK2011 said:

    The first time when fedex delivers. First time when charging for roadtest set. Do yu have thoughts, experience in that matter?

    Hello Mark,

    You shouldn't have been charged anything (nor paid anything) to/from fedex.

    Everything we send is set 'delivery duty paid' and if FedEx try to charge you as the recipient, you need to challenge it with them. 

    We can also do that for you.

    If you've already paid something for this, please do let us know and we'll chase it in January when the staff are back in the office.

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  • +1
    MARK2011 said:

    The first time when fedex delivers. First time when charging for roadtest set. Do yu have thoughts, experience in that matter?

    Hello Mark,

    You shouldn't have been charged anything (nor paid anything) to/from fedex.

    Everything we send is set 'delivery duty paid' and if FedEx try to charge you as the recipient, you need to challenge it with them. 

    We can also do that for you.

    If you've already paid something for this, please do let us know and we'll chase it in January when the staff are back in the office.

Children
  • 0 in reply to cstanton

    Thank you ALL for your responses.

    I refused to accept the package. Unfortunately, the courier did not provide me with any information about the shipment. The situation became even more bizarre when FedEx, in response to my inquiries, claimed that they had no record of a shipment addressed to me. It's a complete mess. I have no way to resolve this issue on my end. I hope it will be easier for element14 to handle. Honestly, I’m starting to miss the trouble-free and professional deliveries from UPS.

    But above all, to everyone celebrating Christmas now, and, of course, to the entire international element14 community:

    Wishing you all the very best for Christmas and a wonderful New Year 2025!
    May components get cheaper and cheaper,
    and may your soldering irons never overheat.Stuck out tongue winking eye

  • 0 in reply to MARK2011

    FedEx even supplied a tracking number that didn't exist for the package I refused, so it is truly a mystery - the only info is that it came from Farnell.

  • 0 in reply to dougw

    I suspect that they use two numbering types: their own and TNT (I have learned this when trying to dispute customs charges - they seem to not being used to the fact that sender could pay custom's fees), that is not searchable using their tracker (maybe there is another one for TNT)

  • 0 in reply to dougw

    Same for me. FedEx sent an AWB (air way bill) number via a text message - because I was not at home. The online FedEx systems (nor customer support on a phone call) could find any info related to the package based on that number.