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Internet of Things
Forum Azure Sphere - is Azure Cloud "designed to fail"? (account startup problems)
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  • azure sphere kit
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Related

Azure Sphere - is Azure Cloud "designed to fail"? (account startup problems)

doorknob
doorknob over 6 years ago

TLDR version: Can Microsoft possibly make it any more difficult to sign up for an Azure Cloud account if you live in a rural area without available mobile wireless connectivity? (Rhetorical question only - if they put some more creative thinking into it, of course they can.)

 

I can't seem to find the proper magic spell to get registered for the Azure Cloud account that I will need to participate in the Azure Sphere contest(s).

 

Maybe it's due to simple user error(s), but I'm wondering whether it's because I live in the middle of nowhere as far as mobile phone connectivity is concerned, but the sign-up process evidently requires a mobile phone connection to receive either a text or a phone call from Microsoft as part of account verification. Google Voice did not work for me for either text or phone call.

 

Are the folks at Microsoft so comfortable in their metropolitan-center-high-speed-mobile-phone-access bubble that it never occurred to them that there are people who live in rural locations that may have hot-and-cold-running-wired-internet service but no wireless network access whatsoever? If so, then Azure Cloud has a fatal flaw that makes it "designed to fail". It has me wondering what other unexpected lacunae I'm going to encounter if I ever do manage to successfully get signed up for Azure Cloud.

 

The response from the Azure Cloud sign-up server was decidedly "less-than-helpful" - it suggests contacting 'support' for assistance, and helpfully provides a link - but that link takes you to an Azure sign-in page - how can I sign in to contact support if my registration attempt was not successful?

 

I understand that for security purposes they might be reluctant to provide me with any possible clues as to why my sign-up failed, but it leaves me stuck in 'nowheresville' wondering if I might be better off taking up a safer sport such as stamp collecting.

 

Yeah, this is mostly a rant, but it is also useful feedback in case anyone who cares about Azure Cloud usability and has an opportunity to make a difference stumbles across this post.

 

My next plan of attack is to try signing up using the Edge browser instead of Chrome (to help appease the deities), and I will submit my smartphone's phone number and request that they send me a text - and then I will hop in the car and drive 20 minutes to somewhere where I can get a wireless data signal.

 

I'll report back in about an hour, stand by for the update...

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Top Replies

  • Fred27
    Fred27 over 6 years ago in reply to colporteur +2
    Not at all. Some people have definitely had problems. I'm just saying that there are success stories too, it's just that you're more likely to read about people who need some help that those who don't…
  • doorknob
    doorknob over 6 years ago in reply to Fred27 +1
    I'm not sure about the mobile phone company (T-mobile) being able to provide that - it's a complicated story and not a very interesting one - but the phone and phone service were a gift from a friend,…
  • doorknob
    doorknob over 6 years ago in reply to doorknob +1
    Unfortunately the 'trials and tribulations' continue... The calendar pages are flipping by faster than in a low-budget 1940's film noir 'B' movie - if I can't figure out how to get my board connected …
Parents
  • kamtar
    kamtar over 6 years ago

    It's cloud solution so of course, it will have tons of problems in comaprison with a standard embedded board, I didn't expect anything else. I'm a little bit annoyed by how integrated it is and unusable without connecting it into microsoft ecosystem, and I won't be using them for anything in near future but I can see the use for them in some specific solutions.

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  • kamtar
    kamtar over 6 years ago

    It's cloud solution so of course, it will have tons of problems in comaprison with a standard embedded board, I didn't expect anything else. I'm a little bit annoyed by how integrated it is and unusable without connecting it into microsoft ecosystem, and I won't be using them for anything in near future but I can see the use for them in some specific solutions.

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  • colporteur
    colporteur over 6 years ago in reply to kamtar

    Are you part of the product development team?

     

    I would expect a certain amount of overhead getting the system established. The trials for Ed just seemed a little excessive. He did manage to get some groceries on his trip to civilization so it wasn't a total loss.

     

    Looking at the posts related to Azure Sphere, there are others who experienced problems getting registered. It doesn't appear to be smooth even with instructions. Just think, in the current test group assuming 20K units distributed, if 1% of the participants have issues you are talking 200 calls to tech support.

     

    In a former life, as a person responsible for tech support, that number would be unacceptable. It sounds like you are interested in finding a solution, so best of luck.

     

    Sean

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