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Forum Azure Sphere - is Azure Cloud "designed to fail"? (account startup problems)
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  • azure sphere kit
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Related

Azure Sphere - is Azure Cloud "designed to fail"? (account startup problems)

doorknob
doorknob over 6 years ago

TLDR version: Can Microsoft possibly make it any more difficult to sign up for an Azure Cloud account if you live in a rural area without available mobile wireless connectivity? (Rhetorical question only - if they put some more creative thinking into it, of course they can.)

 

I can't seem to find the proper magic spell to get registered for the Azure Cloud account that I will need to participate in the Azure Sphere contest(s).

 

Maybe it's due to simple user error(s), but I'm wondering whether it's because I live in the middle of nowhere as far as mobile phone connectivity is concerned, but the sign-up process evidently requires a mobile phone connection to receive either a text or a phone call from Microsoft as part of account verification. Google Voice did not work for me for either text or phone call.

 

Are the folks at Microsoft so comfortable in their metropolitan-center-high-speed-mobile-phone-access bubble that it never occurred to them that there are people who live in rural locations that may have hot-and-cold-running-wired-internet service but no wireless network access whatsoever? If so, then Azure Cloud has a fatal flaw that makes it "designed to fail". It has me wondering what other unexpected lacunae I'm going to encounter if I ever do manage to successfully get signed up for Azure Cloud.

 

The response from the Azure Cloud sign-up server was decidedly "less-than-helpful" - it suggests contacting 'support' for assistance, and helpfully provides a link - but that link takes you to an Azure sign-in page - how can I sign in to contact support if my registration attempt was not successful?

 

I understand that for security purposes they might be reluctant to provide me with any possible clues as to why my sign-up failed, but it leaves me stuck in 'nowheresville' wondering if I might be better off taking up a safer sport such as stamp collecting.

 

Yeah, this is mostly a rant, but it is also useful feedback in case anyone who cares about Azure Cloud usability and has an opportunity to make a difference stumbles across this post.

 

My next plan of attack is to try signing up using the Edge browser instead of Chrome (to help appease the deities), and I will submit my smartphone's phone number and request that they send me a text - and then I will hop in the car and drive 20 minutes to somewhere where I can get a wireless data signal.

 

I'll report back in about an hour, stand by for the update...

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Top Replies

  • Fred27
    Fred27 over 6 years ago in reply to colporteur +2
    Not at all. Some people have definitely had problems. I'm just saying that there are success stories too, it's just that you're more likely to read about people who need some help that those who don't…
  • doorknob
    doorknob over 6 years ago in reply to Fred27 +1
    I'm not sure about the mobile phone company (T-mobile) being able to provide that - it's a complicated story and not a very interesting one - but the phone and phone service were a gift from a friend,…
  • doorknob
    doorknob over 6 years ago in reply to doorknob +1
    Unfortunately the 'trials and tribulations' continue... The calendar pages are flipping by faster than in a low-budget 1940's film noir 'B' movie - if I can't figure out how to get my board connected …
  • colporteur
    colporteur over 6 years ago in reply to doorknob

    My primary desktop O/S for the last 20 years has been Linux. I have a hard drive with Win10 for little else than to calculate the taxman's toll once a year. My retirement gave me the opportunity to explore more and more of the Opensource applications. I had reason to improve my skills in GIMP, Inkscape and Scribus. No daily nine to five gave me the time.

     

    Sean

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  • Fred27
    Fred27 over 6 years ago in reply to colporteur

    Sean - So what you're saying is that you have never tried to use Azure Sphere, you don't intend to and are here just as an opportunity to bash Micro$oft? If you find that fun then fine, but that's not helping Ed very much.

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  • colporteur
    colporteur over 6 years ago

    Wow, who knew that was simmering under the surface. To think, I made a conscious effort to not respond to your last Pollyanna post.

     

    I do apologize for being the millstone around Ed neck, dragging him down to the blue depths of where he has chosen to step off. (ha another water reference, I slay myself).

     

    As for Azure Sphere, the project was not open in my geographic area. Even if it was, I had already decided it wasn't a project I could afford to spend time on. Further discovery, that it required MS services, only reinforced I made the right decision for me. Retirement already has enough frustrations:)

     

    If recalling experiences supporting O/S's, is bashing Microsoft, then I am guilty as charged. I will use a MS product as penance. Can you recommend one that will punish me appropriately?

     

    In future posts, I will encourage members to only see the glass as half full. I understand to some people, with that outlook they are not as disappointed or the avoidable frustrations are not as annoying when things don't go smoothly.

     

    Sean

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  • doorknob
    doorknob over 6 years ago in reply to colporteur

    Re: "avoid the warm spots", almost spit out my hot tea when I read that :-)

     

    I will keep on plugging away at things with Azure Sphere - In fact, I registered for the "Sensing the World Challenge" because the Azure Sphere concept actually has good potential for helping me to realize some IoT-related ideas that I've been mulling over for a long time - it will be great if it lives up to its potential (but I have lots to learn before I can come anywhere close to determining whether or not it's actually the right solution for me).

     

    So, despite my grumpiness at having been forced to expend an unexpectedly large amount of time and effort and gasoline just to accomplish something that I had expected to breeze through in a couple of minutes, I will continue further along this path to see where it leads.

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  • colporteur
    colporteur over 6 years ago in reply to doorknob

    Now don't you be going and wasting good tea on my account.

     

    It is always nice to hear of successes. Something to be said for dog determination. To bad you had to invest so much to get this far. Maybe the rest of the journey won't be as arduous? Best of luck.

     

    I have a couple of hooks in the waters of Raspberry Pi questions but nar a nibble yet. Might be using the wrong bait for that water or there might be no fish.

     

    All these water and fishing analogies I think I will go for a flick morrow. A little brook up the highway might have a mornings fun trouting.

     

    Sean

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  • kamtar
    kamtar over 6 years ago

    It's cloud solution so of course, it will have tons of problems in comaprison with a standard embedded board, I didn't expect anything else. I'm a little bit annoyed by how integrated it is and unusable without connecting it into microsoft ecosystem, and I won't be using them for anything in near future but I can see the use for them in some specific solutions.

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  • colporteur
    colporteur over 6 years ago in reply to kamtar

    Are you part of the product development team?

     

    I would expect a certain amount of overhead getting the system established. The trials for Ed just seemed a little excessive. He did manage to get some groceries on his trip to civilization so it wasn't a total loss.

     

    Looking at the posts related to Azure Sphere, there are others who experienced problems getting registered. It doesn't appear to be smooth even with instructions. Just think, in the current test group assuming 20K units distributed, if 1% of the participants have issues you are talking 200 calls to tech support.

     

    In a former life, as a person responsible for tech support, that number would be unacceptable. It sounds like you are interested in finding a solution, so best of luck.

     

    Sean

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  • clem57
    clem57 over 6 years ago

    Sorry for your troubles...

    But here is some skinny https://docs.microsoft.com/en-us/azure/active-directory/authentication/howto-mfa-mfasettings#selectable-verification-met…

     

    What you want to do is change to a phone call. Your phone will ring. When you answer you get a voice recording. Hit # and the verification will magically disappear. I do this at work when changing passwords every month. It is a pain in the a@@, but I was required to.

    Hope this helps

    Clem

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  • doorknob
    doorknob over 6 years ago in reply to clem57

    Thanks for the link to that Azure MFA info - however I don't believe that I could have accessed that link at the time because in order to get to the Azure portal I would have had to have an active registration, however I ran into the problems while trying to get registered to begin with.

     

    Also, I had tried receiving a phone call as an alternative to receiving the text, but evidently the Azure sign-up system did not like my Google Voice phone number.

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  • clem57
    clem57 over 6 years ago in reply to doorknob

    Yes technology favors the prepared mind. image

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