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Member's Forum Right to Repair "Fluke"
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  • instruments
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  • Righttorepair
  • fluke
Related

Right to Repair "Fluke"

Lunortek
Lunortek over 2 years ago

¡RIGHT TO REPAIR!

Norwegian representative would not sell me part…

I’m trying to repair a water damaged Fluke 179 and weird as it is, one of the contact’s on the inner rotary switch was broken of.
Tried to contact the Norwegian Representative for Fluke to get a new inner rotary switch, but the only answer I got was: "We do not sell this part for repair. But if you want to repair your meter we can do it for 3125NOK (285USD)… "
Why can’t I just buy a new inner switch???!!
 

Ok, I know Fluke want to maintain their quality and security by repairing their products. 
But when I buy a product, that’s now my product. And if I want to repair it myself I should be allowed to do that, and to buy the parts I need to accomplish this. 

Please comment what you think. 

Thanks

Lunortek

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Top Replies

  • Jan Cumps
    Jan Cumps over 2 years ago +10
    This is a difficult one. Right to repair usually tackles manufacturers that: prevent you from getting reasonable info needed to repair something, introduce hurdles that prevent you from replacing…
  • kmikemoo
    kmikemoo over 2 years ago in reply to shabaz +4
    I have had a hard time in the past getting Fluke to repair their own meters. I know that I've griped about this before so I will refrain from retelling the stories. Note the plural. While I love my 87…
  • Lunortek
    Lunortek over 2 years ago +3
    So I should mention that I am repairing this Fluke 179 just because I love to repair stuff and like the challenge. And this is a heavily water damaged Fluke, but it would be fun to see if I get it to work…
  • Jan Cumps
    Jan Cumps over 2 years ago

    This is a difficult one. Right to repair usually tackles manufacturers that:

    • prevent you from getting reasonable info needed to repair something,
    • introduce hurdles that prevent you from replacing their part with an available identical part, 
    • block the device if a replacement is not installed by them or their co-conspirators Slight smile
    • forbid that independents can repair the device
    • or block your access to purchase a component they use. 

    It usually does not define at what granularity they have to provide replacement parts for in-house constructs. It also doesn't force them to provide every replacement part in its atomic form.

    Once they block you from fabricating a  fix for this defect yourself, you may have a case. If they say they don't stock/sell the atomized item, you typically don't have a case.

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  • shabaz
    shabaz over 2 years ago

    To play devil's advocate, I get the feeling this will destroy the value of used Flukes on eBay, if anyone can make a Fluke with water damage and busted mechanicals look and feel like new.

    It can't have had much care to it to get in that state.

    In that respect, it's good to know Fluke don't supply at least some parts of the product without them doing a repair to it themselves.

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  • Lunortek
    Lunortek over 2 years ago in reply to shabaz

    Thank you for your comment!

    in a way that can be good to know if you buy a used Fluke. 
    But this is a rotary switch that you just "pop" out and replace with a new one, no soldering or recalibration needed. So why do I need to pay 285$ :/ 

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  • shabaz
    shabaz over 2 years ago in reply to Jan Cumps

    (I up-voted this, but someone downvoted and made it zero)

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  • shabaz
    shabaz over 2 years ago in reply to Lunortek

    In this ebay scenario that I mentioned, If you sold it, no-one might have a clue it was a Fluke with worn out mechanicals, if you'd replaced it with a nice new clicky plastic piece. There would be a risk the seller might not mention the repair history, which is unfair and possibly dangerous to the purchaser.

    You might be honest to mention it, but others might not.

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  • Lunortek
    Lunortek over 2 years ago in reply to Jan Cumps

    Thank you for your comment!

    Nope, I dont have much of a case. But I think its sad that I need to pay 285$ to change a part that I can do myself. Just pop it out and the new one in. The part itself is certainly no more than 50$. 
    Its a bit like you should pay the same amount to change a fuse in your meter. 

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  • robogary
    robogary over 2 years ago in reply to Lunortek

    That is a tough call, vendor can be protecting their  business reputation and/or business model. Maybe you can find replacement parts from another retailer or source.........or buy a failed meter to use for parts. 

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  • kmikemoo
    kmikemoo over 2 years ago in reply to shabaz

    I have had a hard time in the past getting Fluke to repair their own meters.  I know that I've griped about this before so I will refrain from retelling the stories.
    Note the plural.  While I love my 87's, I am no longer sold out to Fluke.

    At work, I keep the dead meters as spare parts.  It's not a great solution, but it is the only option I have.

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  • Lunortek
    Lunortek over 2 years ago in reply to shabaz

    Yes ofc, that could happen. I can buy the part on Aliexpress and fix the meter even if Fluke dont want to sell me a switch. But I would rather have a original Fluke switch then a fake one. And people will fix and resell even if they dont get the original replacement part. 

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  • Lunortek
    Lunortek over 2 years ago in reply to kmikemoo

    It’s sad that we have to collect dead meters to have spare parts. I could buy a new switch on Aliexpress, but I want a original Fluke rather than a "fake" one.

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