e14 changes and updates

Also, from the weird restrictions (like not being able to modify some comments after ~10 mins), I'm wondering if some parts of it were originally designed for online product support forums etc, which sadly to a salesperson, might be no different from a community where the users might create substantial content.

Yes - more KM focussed.  What jumps to mind are things like Epson's support for its Printers, Scanners etc.  Lot's of knowledge articles that form a database of information that can expand but which existing entries are pretty much static.  Possibly even an organisation's intranet where policies, processes etc are stored and which might have some KM and collaboration features.  Verint feels "stretched" or shoe-horned.

Back then I recall seeing a post about recommendations but at the time I wasn't familiar with any sites using them to be able to comment either way.

I don't recall having ever used a community board that is absolutely perfect though, most have their weaknesses (some more than others).

What platform would you have suggested back then and which community sites were actively using it ?

The big thing about element14 for me though is the content/community contained within.

shabaz said:

To be fair I don't recall anyone stating the software was any good : (

Yup, just found that post... you're off the hook... 

I thought there were some posts from people that had used the Verint/Telligent platform before though. Perhaps that was only after the migration had started.

There didn't appear to be many alternatives suggested at the time though. No-one was exactly raving about platforms that were working well for other community sites, with similar functionality to Jive.

That would have been interesting! I've had to work with such software in the past, i.e. some other firm's source code, which I had to get up-to-speed with and self-support, but admittedly the firm continued to be paid for at least a year (maybe two) for a few hours support each week, plus they were responsible for bug-fixes for at least a few months from memory. We also used third party code that was fully supported, but we still occasionally self-fixed issues in it, until the supplier could supply their fix.

beacon_dave said:

There didn't appear to be many alternatives suggested at the time though

I kept winding up the community team/dev team by suggesting we use Discourse and Wordpress.

cstanton   That is hilarious!!!

Bet they loved that!  Is Drupal still a thing - that was all rage for a while.

Andrew J said:

Is Drupal still a thing

I believe it's up to version 11 now.

My radio club is using Drupal.  I think it's a nightmare.  Every platform is going to be imperfect.  If we accept that and learn to use what we have... we can move ahead.  But there are limits.