Hi All,
How hard is to acquire an Eagle License from Cadsoft ?
I'm trying hard to get one.
Thanks
Chetan Bhargava
Hi All,
How hard is to acquire an Eagle License from Cadsoft ?
I'm trying hard to get one.
Thanks
Chetan Bhargava
A phone call, a fax to confirm license terms, and a credit card was all
it took for me in the US. I can't imagine they're looking to make it
difficult.
Chetan Bhargava wrote:
Hi All,
How hard is to acquire an Eagle License from Cadsoft ?
I'm trying hard to get one.
Thanks
Chetan Bhargava
Chetan Bhargava wrote on Fri, 12 June 2009 01:09
Hi All,
How hard is to acquire an Eagle License from Cadsoft ?
I'm trying hard to get one.
Hello Chetan,
Where are you located? The best way is to contact an official dealer in
your area. Sometimes that is CadSoft directly, other times not there may
be a few options.
We are authorized to sell into all of North America. If you don't have a
local dealer then we may be able to help as well. We try to make it very
easy by allowing you to enter your order online at
http://www.eaglecentral.ca/purchase/
We can also credit card orders over the phone if you contact me directly.
Email me and I'll send you the phone number.
In general CadSoft offers many different options and it should be
relatively easy. If not, contact me directly and I'll try to help.
Cheers,
James.
--
James Morrison ~~~ Stratford Digital
email: sales2009@eaglecentral.ca
fax: 888.701.8097
web: http://www.eaglecentral.ca
Online EAGLE Dealer for US and Canada
EAGLE Design Experts
EAGLE Enterprise Toolkit
--
Browser access to CadSoft Support Forums at http://www.eaglecentral.ca
I Managed to get the license but I felt that the US sales team is pretty
unresponsive.
Reece R. Pollack wrote:
A phone call, a fax to confirm license terms, and a credit card was all
it took for me in the US. I can't imagine they're looking to make it
difficult.
Chetan Bhargava wrote:
Hi All,
How hard is to acquire an Eagle License from Cadsoft ?
I'm trying hard to get one.
Thanks
Chetan Bhargava
Hi James,
Here is my story:
Day 1 (June 3rd): I emailed sales@casoftusa.com asking them what
information do they need from me to issue a license
Day 2: Got a response asking my location
Day 2: I responded with my location
Day 3: I get a response asking me what was my original question
Day 3: I asked them again how to get license, forwarded the thread to
their manager
Day 4: Weekend
Day 5: weekend
Day 6: got a response from manager with form to fill
Day 6: Emailed the purchase order and left credit card number over the
phone.
Day 6: emailed the manager asking if there was anything else that was
requited
Day 6: got a response that all was ok
Day 7: no communication
Day 8: Emailed manager asking whether the license can be delivered in email
Day 8 : got a response that the sales team will contact me this
afternoon with the license
Day 9: No response
Day 10: emailed manager asking for which afternoon was he talking about.
Day 10: License received in email.
Still waiting for the manual
Conclusion: The sales team could improve on communications and the
response time.
Regards,
Chetan
James Morrison wrote:
Chetan Bhargava wrote on Fri, 12 June 2009 01:09
Hi All,
How hard is to acquire an Eagle License from Cadsoft ?
I'm trying hard to get one.
Hello Chetan,
Where are you located? The best way is to contact an official dealer in
your area. Sometimes that is CadSoft directly, other times not there may
be a few options.
We are authorized to sell into all of North America. If you don't have a
local dealer then we may be able to help as well. We try to make it very
easy by allowing you to enter your order online at
http://www.eaglecentral.ca/purchase/
We can also credit card orders over the phone if you contact me
directly. Email me and I'll send you the phone number.
In general CadSoft offers many different options and it should be
relatively easy. If not, contact me directly and I'll try to help.
Cheers,
James.
BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1
Hi Sir,
Chetan Bhargava wrote:
Hi James,
Here is my story:
Day 1 (June 3rd): I emailed sales@casoftusa.com asking them what
information do they need from me to issue a license
Day 2: Got a response asking my location
Day 2: I responded with my location
Day 3: I get a response asking me what was my original question
Day 3: I asked them again how to get license, forwarded the thread to
their manager
Day 4: Weekend
Day 5: weekend
Day 6: got a response from manager with form to fill
Day 6: Emailed the purchase order and left credit card number over the
phone.
Day 6: emailed the manager asking if there was anything else that was
requited
Day 6: got a response that all was ok
Day 7: no communication
Day 8: Emailed manager asking whether the license can be delivered in email
Day 8 : got a response that the sales team will contact me this
afternoon with the license
Day 9: No response
Day 10: emailed manager asking for which afternoon was he talking about.
Day 10: License received in email.
Hi Mr. Bhargava,
At this time we would like to apologize for the delay of your order. At
moment to process your order we went through some really bad
thunderstorms in which our building suffered some Electrical problems.
We tried getting up and running as fast as possible. Your order was
received on June 8 and process on June 10. Due to the confusion the
usual email confirmation was not sent to you. According to the UPS
tracking system, the package is out for delivery.
I assure you this is not our standard of operation, customers are our
top priority.
Best Regards,
Ed Robledo
General Manager
CadSoft Computer, Inc.
T.954-237-0932
Still waiting for the manual
Conclusion: The sales team could improve on communications and the
response time.
Regards,
Chetan
James Morrison wrote:
Chetan Bhargava wrote on Fri, 12 June 2009 01:09
Hi All,
How hard is to acquire an Eagle License from Cadsoft ?
I'm trying hard to get one.
Hello Chetan,
Where are you located? The best way is to contact an official dealer in
your area. Sometimes that is CadSoft directly, other times not there may
be a few options.
We are authorized to sell into all of North America. If you don't have a
local dealer then we may be able to help as well. We try to make it very
easy by allowing you to enter your order online at
http://www.eaglecentral.ca/purchase/
We can also credit card orders over the phone if you contact me
directly. Email me and I'll send you the phone number.
In general CadSoft offers many different options and it should be
relatively easy. If not, contact me directly and I'll try to help.
Cheers,
James.
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