Eagle License

Hi James,

Here is my story:

Day 1 (June 3rd): I emailed sales@casoftusa.com asking them what

information do they need from me to issue a license

Day 2: Got a response asking my location

Day 2: I responded with my location

Day 3: I get a response asking me what was my original question

Day 3: I asked them again how to get license, forwarded the thread to

their manager

Day 4: Weekend

Day 5: weekend

Day 6: got a response from manager with form to fill

Day 6: Emailed the purchase order and left credit card number over the

phone.

Day 6: emailed the manager asking if there was anything else that was

requited

Day 6: got a response that all was ok

Day 7: no communication

Day 8: Emailed manager asking whether the license can be delivered in email

Day 8 : got a response that the sales team will contact me this

afternoon with the license

Day 9: No response

Day 10: emailed manager asking for which afternoon was he talking about.

Day 10: License received in email.

Still waiting for the manual

Conclusion: The sales team could improve on communications and the

response time.

Regards,

Chetan

James Morrison wrote:

Chetan Bhargava wrote on Fri, 12 June 2009 01:09

Hi All,

 

How hard is to acquire an Eagle License from Cadsoft ?

I'm trying hard to get one.

 

Hello Chetan,

 

Where are you located?  The best way is to contact an official dealer in

your area.  Sometimes that is CadSoft directly, other times not there may

be a few options.

 

We are authorized to sell into all of North America.  If you don't have a

local dealer then we may be able to help as well.  We try to make it very

easy by allowing you to enter your order online at

 

http://www.eaglecentral.ca/purchase/

 

We can also credit card orders over the phone if you contact me

directly. Email me and I'll send you the phone number.

 

In general CadSoft offers many different options and it should be

relatively easy.  If not, contact me directly and I'll try to help.

 

Cheers,

 

James.

 

 

 

Hi James,

Here is my story:

Day 1 (June 3rd): I emailed sales@casoftusa.com asking them what

information do they need from me to issue a license

Day 2: Got a response asking my location

Day 2: I responded with my location

Day 3: I get a response asking me what was my original question

Day 3: I asked them again how to get license, forwarded the thread to

their manager

Day 4: Weekend

Day 5: weekend

Day 6: got a response from manager with form to fill

Day 6: Emailed the purchase order and left credit card number over the

phone.

Day 6: emailed the manager asking if there was anything else that was

requited

Day 6: got a response that all was ok

Day 7: no communication

Day 8: Emailed manager asking whether the license can be delivered in email

Day 8 : got a response that the sales team will contact me this

afternoon with the license

Day 9: No response

Day 10: emailed manager asking for which afternoon was he talking about.

Day 10: License received in email.

Still waiting for the manual

Conclusion: The sales team could improve on communications and the

response time.

Regards,

Chetan

James Morrison wrote:

Chetan Bhargava wrote on Fri, 12 June 2009 01:09

Hi All,

 

How hard is to acquire an Eagle License from Cadsoft ?

I'm trying hard to get one.

 

Hello Chetan,

 

Where are you located?  The best way is to contact an official dealer in

your area.  Sometimes that is CadSoft directly, other times not there may

be a few options.

 

We are authorized to sell into all of North America.  If you don't have a

local dealer then we may be able to help as well.  We try to make it very

easy by allowing you to enter your order online at

 

http://www.eaglecentral.ca/purchase/

 

We can also credit card orders over the phone if you contact me

directly. Email me and I'll send you the phone number.

 

In general CadSoft offers many different options and it should be

relatively easy.  If not, contact me directly and I'll try to help.

 

Cheers,

 

James.