New installation of Eagle 6.2.0 crashing

On 5/21/2012 5:32 PM, David Johnston wrote:

I've put a new instalation of Eagle 6.2.0 on a windows 7 PC.

It will bring up a project, but will crash on the first interaction with the design. It quietly closes out without warning or error message.

 

Being new to Eagle (but a user of many other CAD systems) I don't know where to start looking for a fix, so I've posted this message here.

 

Any clues?

 

Thank you,

David

 

The output of the system log show a memory fault:

-

Or in the 'friendly' window:

Faulting application name: eagle.exe, version: 0.0.0.0, time stamp:

0x4f86f08b

Faulting module name: eagle.exe, version: 0.0.0.0, time stamp: 0x4f86f08b

Exception code: 0xc0000005

Fault offset: 0x0024527e

Faulting process id: 0x568

Faulting application start time: 0x01cd37b6f8429ace

Faulting application path: C:\Program Files (x86)\EAGLE-6.2.0\bin\eagle.exe

Faulting module path: C:\Program Files (x86)\EAGLE-6.2.0\bin\eagle.exe

Report Id: 4128e86b-a3aa-11e1-9e9a-68b599eefd97

On 22.05.2012 03:11, David Johnston wrote:

On 5/21/2012 5:32 PM, David Johnston wrote:

>> I've put a new instalation of Eagle 6.2.0 on a windows 7 PC.

>> It will bring up a project, but will crash on the first interaction

>> with the design. It quietly closes out without warning or error message.

>>

>> Being new to Eagle (but a user of many other CAD systems) I don't know

>> where to start looking for a fix, so I've posted this message here.

>>

>> Any clues?

>>

>> Thank you,

>> David

>>

>

Or in the 'friendly' window:

Faulting application name: eagle.exe, version: 0.0.0.0, time stamp:

0x4f86f08b

Faulting module name: eagle.exe, version: 0.0.0.0, time stamp: 0x4f86f08b

Exception code: 0xc0000005

Fault offset: 0x0024527e

Faulting process id: 0x568

Faulting application start time: 0x01cd37b6f8429ace

Faulting application path: C:\Program Files (x86)\EAGLE-6.2.0\bin\eagle.exe

Faulting module path: C:\Program Files (x86)\EAGLE-6.2.0\bin\eagle.exe

Report Id: 4128e86b-a3aa-11e1-9e9a-68b599eefd97

These error messages do not help much. Was there already an older EAGLE

version installed on this computer? Is there already a file named

eaglerc.usr on the system?

--

Mit freundlichen Gruessen / Best regards

Richard Hammerl

  CadSoft Support -- hotline@cadsoft.de

  FAQ: http://www.cadsoft.de/training/faq/

On 5/23/2012 2:40 AM, Richard Hammerl wrote:

On 22.05.2012 03:11, David Johnston wrote:

>> Exception code: 0xc0000005

>> Fault offset: 0x0024527e

>

These error messages do not help much. Was there already an older EAGLE

version installed on this computer? Is there already a file named

eaglerc.usr on the system?

 

>

There was no older Eagle system. It was freshly purchased, downloaded

and installed.

The two numbers above tell you that the eagle executable is making an

access to an illegal memory address (generally due to bad pointer

arithmetic). The offset tells you where in your code the erroneous

access is happening. Only you can determine what the offset refers to

because it's your code. No one else can.

As is stands, it is wasted money. The software doesn't even begin to work.

I since decided to try and run it on Linux. After fixing your broken library build script to get 32 bit libraries built so eagle would link the shared libraries, I get this:

  # /usr/local/eagle-6.2.0/bin/eagle

  Segmentation fault

I'm starting to see a pattern here. Regardless of the machine or the operating system, your software segfaults. You need to improve your Q&A or give me a refund.

Message was edited by: David Johnston

Do you have any update for me?

It is still segfaulting. It is still useless. I'm rapidly turning into a very annoyed customer.

On 5/25/2012 2:25 PM, David Johnston wrote:

Do you have any update for me?

 

  It is still segfaulting. It is still useless. I'm rapidly turning into a very annoyed customer.

 

Hi David,

Try downloading it again, in the error message you posted it doesn't

specify a version for the executable of EAGLE which leads me to believe

that the exe is somehow corrupt or missing code.

How big was the file? It should be in the neighborhood of 40MB.

Word to the wise, the Program Files(x86) folder has some restrictions

that mess with EAGLE so let EAGLE install into the Documents folder to

avoid issues.

hth,

Jorge Garcia

Cadsoft Support

On 5/25/2012 2:25 PM, David Johnston wrote:

Do you have any update for me?

 

  It is still segfaulting. It is still useless. I'm rapidly turning into a very annoyed customer.

 

Hi David,

Try downloading it again, in the error message you posted it doesn't

specify a version for the executable of EAGLE which leads me to believe

that the exe is somehow corrupt or missing code.

How big was the file? It should be in the neighborhood of 40MB.

Word to the wise, the Program Files(x86) folder has some restrictions

that mess with EAGLE so let EAGLE install into the Documents folder to

avoid issues.

hth,

Jorge Garcia

Cadsoft Support