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Autodesk EAGLE
EAGLE User Support (English) New eagle licensing -> goodbye Eagle
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  • licensing
Related

New eagle licensing -> goodbye Eagle

SpacedCowboy
SpacedCowboy over 12 years ago

So, I've used Eagle now for over 10 years. In all that time I've always upgraded to the latest version, but that's just stopped.

 

I have multiple computers, and I use multiple locations. I've always only ever used one instance of Eagle at a time, and I've never given the license details to anyone else. Unfortunately, the latest way in which Eagle is licensed is way too restrictive for me to work with the product as I have done for over a decade now.

 

The problem is two-fold:

  • You are only allowed to install on 2 (which is pitiful!) computers if you have a single user license.
  • You cannot use a flexlm-based license for a single-user license.

 

The combination of those two things means I can't duplicate the setup I currently have, so this is the classic example of how proprietary software owners can screw you over without you having any recompense or workaround, despite you being a paying and loyal customer for an extended period of time. I don't consider cracking the software to be an adequate workaround.

 

So, if I'm going to have to spend $$$ in the thousands, I'll take a good look at the competition first, and even at the freebies like kikad. Eagle has major shortcomings anyway - no "bus routing" and the differential pair support is poor at best. I think, with this decision, cadsoft couldn't have done more to help along the freebies, and lose the people who might some day splash the cash and go for the pro option.

 

A primary rule for any software "upgrade" is "don't break the existing workflows". Eagle v7 is completely useless to me, not because of its feature-set, not because of any price issues, but because the management is being pants-on-head moronic about how it goes about licensing. Licensing, of all things.

 

Very disappointed.

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  • dcomer
    dcomer over 11 years ago in reply to e14 Contributor

    I'd like to thank Jorge and his excellent attitude in helping me get my license updated. I'm sure the licensing policy changes have been difficult for support. Personally I lost the credentials for my newly acquired 7.0 upgrade (dumb, I know) and Jorge fixed that in 5 minutes or less. That's when I learned that CadSoft had reverted back to the old licensing system due to customer complaints reflected in this thread. I'd say that's commendable as they listened (choice or not) to what their customers. I plan to stay with CadSoft for as long as their customer service remains outstanding and the product continues to meet my need.

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  • autodeskguest
    autodeskguest over 11 years ago in reply to e14 Contributor

    On 8/19/2014 1:56 PM, kirash4 wrote:

    Thanks Jorge. If going through sales is the same thing as doing it

    online on the website, I'll just do that. Unless for some odd reason the

    price would be different.

     

    --

    To view any images and attachments in this post, visit:

    http://www.element14.com/community/message/124119

     

    Hi Kirash,

     

    The price will be the same wether you go through the site or through the

    phone, so do whatever is most convenient for you.

     

    Let me know if there's anything else I can do for you.

     

    Best Regards,

    Jorge Garcia

     

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  • e14 Contributor
    e14 Contributor over 11 years ago in reply to autodeskguest

    Thanks Jorge. If going through sales is the same thing as doing it online on the website, I'll just do that. Unless for some odd reason the price would be different.

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  • autodeskguest
    autodeskguest over 11 years ago in reply to kikoun

     

    Hi Guillaume,

     

    E-mail me directly, I think I can take care of that personally since you

    already have a V7 license its easy enough for me to do it. Let me know

    if there's anything else I can do for you.

     

    Best Regards,

    Jorge Garcia

     

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  • kikoun
    kikoun over 11 years ago in reply to autodeskguest

    Hi,

     

    I also sent a message to 'sales@cadsoftusa.com' to ask them to convert my V7.0 license into a 7.1, but I get not answer yet. I check the address too, and the date of my mail (Thu, 14 Aug 2014 14:37:30 +0200). I don't not if it's just too soon to have an answer, or if the mail get lost, like Kirash one's.

    What should I do ? :

    - wait a little more,

    - send again the mail,

    - by an update on cadsoft web site, even if the price is 0$ ?!?

     

    Guillaume Barrey

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  • autodeskguest
    autodeskguest over 11 years ago in reply to e14 Contributor

    On 8/14/2014 4:10 PM, kirash4 wrote:

    Nope, I just verified and I have been sending them to the correct e-mail

    address at cadsoftusa.com. It would be coming from kirash4 at gmail ...

     

    --

    To view any images and attachments in this post, visit:

    http://www.element14.com/community/message/123800

     

    Hi Kirash,

     

    Ok then, try sending the e-mail directly to me and I'll pass it on to sales.

     

    Thanks for taking the time to respond.

     

    Best Regards,

    Jorge Garcia

     

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  • e14 Contributor
    e14 Contributor over 11 years ago in reply to autodeskguest

    Nope, I just verified and I have been sending them to the correct e-mail address at cadsoftusa.com. It would be coming from kirash4 at gmail ...

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  • autodeskguest
    autodeskguest over 11 years ago in reply to e14 Contributor

    On 8/13/2014 2:48 PM, kirash4 wrote:

    Jorge, CadSoft may have revered back to the old licensing, however it

    doesn't make a bit of difference when a) the license file for v6 no

    longer works for v7, and b) repeated e-mails to sales@cadsoft are not

    being replied to. So what's it going to take to get SOMEONE to reply to

    those e-mails requesting a license update/upgrade?

     

    Hi kirash,

     

    I think you're sending the e-mails to the wrong place. You should be

    contacting sales@cadsoftusa.com, not sales@cadsoft.com. Through some

    twist there are two completely independent companies that have Cadsoft

    in there name on this earth.

     

    I haven't seen any e-mails from you personally, if you wish you can

    contact me jorge@cadsoftusa.com.

     

    Let me know if there's anything else I can do for you.

     

    Best Regards,

    Jorge Garcia

     

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  • e14 Contributor
    e14 Contributor over 12 years ago in reply to e14 Contributor

    Well, that would explain the license file not working. However, regardless, I have received ZERO communications from Sales regarding an upgrade, despite repeated e-mails. So yeah, at this rate they won't be getting my money.

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  • e14 Contributor
    e14 Contributor over 12 years ago in reply to e14 Contributor

    If I am not mistaken, v6 to v7 is a paid upgrade, so the v6 license naturally will not work with v7. I checked on the upgrade price for my installation, and it was $550. I'm debating whether the new features in v7 are worth that to me, and sticking with v6 for the time being.

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