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EAGLE User Support (English) How to load Eagle 6 onto two computers
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How to load Eagle 6 onto two computers

organstan
organstan over 13 years ago

I've used Eagle since the DOS days but I'm having to ask you guys what must seem like an idiot question because CadSoft's technical support doesn't bother to answer my emails.

 

A few weeks ago I paid for an upgrade to 6.2.0 and loaded it onto my laptop and downloaded the key.  When I got home I loaded 6.2.0 onto my main computer and tried to download the key but the page told me no key was available (a one time download?) So I tried to copy the key from my laptop but that doesn't work; it just doesn't appear during the license setup sequence.

 

Meanwhile I had worked on important existing files which I now cannot open on Eagle 5 so I am well and truely stuffed!

 

So how can I get my PC upgraded to 6.2.0 and given my experiences what is going to happen when I upgrade my computers shortly and want to port the program over?

 

Can someone help me?

 

Thanks

Stan

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  • Former Member
    0 Former Member over 13 years ago

    Stan Curtis wrote on Tue, 08 May 2012 15:13

    I've used Eagle since the DOS days but I'm having to ask you guys what

    must seem like an idiot question because CadSoft's technical support

    doesn't bother to answer my emails.

     

    A few weeks ago I paid for an upgrade to 6.2.0 and loaded it onto my

    laptop and downloaded the key.  When I got home I loaded 6.2.0 onto my

    main computer and tried to download the key but the page told me no key

    was available (a one time download?) So I tried to copy the key from my

    laptop but that doesn't work; it just doesn't appear during the license

    setup sequence.

     

    Meanwhile I had worked on important existing files which I now cannot

    open on Eagle 5 so I am well and truely stuffed!

     

    So how can I get my PC upgraded to 6.2.0 and given my experiences what

    is going to happen when I upgrade my computers shortly and want to port

    the program over?

     

    Can someone help me?

     

     

    Hi Stan,

     

    To install EAGLE you need the .key file AND the installation code.  You

    need to keep both of these on hand to re-install.  The link that is

    provided by CadSoft to download is only viable for a short amount of time

    in order to protect the sensitive data.

     

    If you no longer have both pieces of info you'll have to request them from

    your distributor again.  For customers who buy EAGLE licenses from us, I

    strongly suggest that they write the .key file to a CD-ROM and print the

    installation code onto the CD.  That way you have both pieces of info in

    one place.  You can then use that to install EAGLE in the future.

     

    HTH,

     

    James.

    --

    James Morrison  ~~~  Stratford Digital

     

    Specializing in CadSoft EAGLE

    • Online Sales to North America

    • Electronic Design Services

    • EAGLE Enterprise Toolkit

    --

    Web access to CadSoft support forums at www.eaglecentral.ca.  Where the CadSoft EAGLE community meets.

     

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  • organstan
    0 organstan over 13 years ago

    Thanks James, that certainly makes sense.  I've got the installation code but not the unused key.  I bought the upgrade online from CADSOFT Germany and nowhere in their installation letter do they mention keeping a copy of the key so your advice is good advice.

     

    I've now got to somehow get another copy of the key from them

     

    Stan

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  • Former Member
    0 Former Member over 13 years ago in reply to organstan

    On 5/8/2012 4:57 PM, Stan Curtis wrote:

    Thanks James, that certainly makes sense.  I've got the installation code but not the unused key.  I bought the upgrade online from CADSOFT Germany and nowhere in their installation letter do they mention keeping a copy of the key so your advice is good advice.

     

    I've now got to somehow get another copy of the key from them

     

    Stan

     

     

    Hi Stan,

     

    This is Jorge, from CadsoftUSA. I haven't received any e-mails from you

    as of late, perhaps the e-mail address is incorrect? In any case if you

    can send an e-mail with your serial number to support@cadsoftusa.com

    I'll see to it that your licensing info is resent to you.

     

    hth,

     

    Jorge Garcia

    Cadsoft Support

     

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