Access to R&S firmware updates

I recently discovered that my old R&S account no longer works. When I tried to create a new one, I received an email saying that access is limited to business customers.
Has anyone managed to solve this issue? If so, how?

Top Replies

shabaz 1 month ago +2

Hi, I think the requirement is a corporate e-mail address, and corporate website. You may possibly be in luck if you approach the business that sold you the instrument, since they may download items…
kk99 1 month ago +2

There was a thread about it on EEVblog forum: www.eevblog.com/.../ I think that it is worth contacting the distributor. They should help in that case.
shabaz 1 month ago in reply to neuromodulator +1

Being a customer isn't a requirement, all that's required is a corporate email and corporate website URL. Once approved, that then enables downloads for almost any R&S product (even for businesses that…

Parents

kk99 1 month ago

There was a thread about it on EEVblog forum:
www.eevblog.com/.../

I think that it is worth contacting the distributor. They should help in that case.
Cancel
Vote Up +2 Vote Down

Sign in to reply

Cancel
neuromodulator 1 month ago in reply to kk99

Interesting thread, what a mess!
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel
Obar94 1 month ago in reply to neuromodulator

I purchased an FSH4 many years ago. I was told recently that technical support is now only available to business customers, which reduces the benefit from registering on-line using a non-personal email address. Perhaps a knowledgeable calibration lab that also sells R&H equipment would be a good resource in order to obtain technical support.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel
neuromodulator 1 month ago in reply to Obar94

Yeah, I might try that, but I wonder if they'll bother, considering I'm not their client.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel

Reply

neuromodulator 1 month ago in reply to Obar94

Yeah, I might try that, but I wonder if they'll bother, considering I'm not their client.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel

Children

shabaz 1 month ago in reply to neuromodulator

Being a customer isn't a requirement, all that's required is a corporate email and corporate website URL.

Once approved, that then enables downloads for almost any R&S product (even for businesses that have purchased nothing from them).
Cancel
Vote Up +1 Vote Down

Sign in to reply

Cancel