Access to R&S firmware updates

I recently discovered that my old R&S account no longer works. When I tried to create a new one, I received an email saying that access is limited to business customers.
Has anyone managed to solve this issue? If so, how?

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shabaz 1 month ago +2

Hi, I think the requirement is a corporate e-mail address, and corporate website. You may possibly be in luck if you approach the business that sold you the instrument, since they may download items…
kk99 1 month ago +2

There was a thread about it on EEVblog forum: www.eevblog.com/.../ I think that it is worth contacting the distributor. They should help in that case.
shabaz 1 month ago in reply to neuromodulator +1

Being a customer isn't a requirement, all that's required is a corporate email and corporate website URL. Once approved, that then enables downloads for almost any R&S product (even for businesses that…

shabaz 1 month ago

Hi, I think the requirement is a corporate e-mail address, and corporate website.

You may possibly be in luck if you approach the business that sold you the instrument, since they may download items on your behalf, i.e. through their product support.

Otherwise, simplest way is to ask your org if you can register and download using their details, or, create your own org (but note that comes with overheads/paperwork though, and some expense depending on country it is done in).
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kk99 1 month ago

There was a thread about it on EEVblog forum:
www.eevblog.com/.../

I think that it is worth contacting the distributor. They should help in that case.
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neuromodulator 1 month ago in reply to shabaz

I received it through an element14 RoadTest. I’m currently contacting Avnet to see whether they can help. Thanks for the response
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neuromodulator 1 month ago in reply to kk99

Interesting thread, what a mess!
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Obar94 1 month ago in reply to neuromodulator

I purchased an FSH4 many years ago. I was told recently that technical support is now only available to business customers, which reduces the benefit from registering on-line using a non-personal email address. Perhaps a knowledgeable calibration lab that also sells R&H equipment would be a good resource in order to obtain technical support.
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neuromodulator 1 month ago in reply to neuromodulator

Contacted Avnet and they tell me that I should contact Element14 instead. Who is in charge of roadtests now?
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neuromodulator 1 month ago in reply to Obar94

Yeah, I might try that, but I wonder if they'll bother, considering I'm not their client.
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shabaz 1 month ago in reply to neuromodulator

Being a customer isn't a requirement, all that's required is a corporate email and corporate website URL.

Once approved, that then enables downloads for almost any R&S product (even for businesses that have purchased nothing from them).
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