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  • Author Author: jbilecsu
  • Date Created: Date Created
  • Views 3334 views
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  • Comments 35 comments
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Delivery update - 27th April

jbilecsu

Hi Everyone,

 

We’re excited to report that our next shipment of 4,000 Raspberry Pi’s has now left our manufacturers in Asia and will be on their way to customers next week! We have a further 12,000 Raspberry Pi’s due to arrive by the third week of May. We will have regular volume shipments thereafter. By early next week, all 110,000 customers who have ordered with element14 - wherever you are in the world - will receive a confirmed delivery date. As previously communicated, this will be no later than the end of June for those who ordered before April 18th.

 

Over the next 5 days, we will invite the 70,000 hopeful customers who have already registered to place their orders.  If you place an order with us, you will have a delivery date in July or August, depending on your place in the ordering queue.

 

New registrations of interest received from today will need to wait a little longer for their confirmation until we have updated production and delivery information from our manufacturers. We are doing this because we want to avoid any further confusion and to make sure we give any new customers accurate delivery information when you place your order.

 

Thank you again for your patience – with volume manufacture now underway we hope that we will shortly be able to lift the “one per customer” order limitation on any new orders.  We will let you know as soon as we are able to do so.

 

Don’t forget that we have some great resources to help you get started with your Raspberry Pi. Be sure to check out our Getting Started manual, a blog on Raspberry Pi WiFi adapter testing, suggestions on possible Raspberry Pi peripherals, and our Raspberry Pi Safety Data Sheet.  

 

Best wishes,

Jenny and the element14team

  • Any word on when the back order will be taken care of and we can order more Raspberry Pi's

  • in reply to Former Member

    Hi Bill,

     

            I apologize that you are having issues with you order but we are more than happy to look into this situation for you. To do that we will just need a few pieces of information regarding your order. We will be sending you a private message momentarily so that your information is kept confidential. 

     

     

    -Newark/element14 Raspberry PI Customer Support Team

  • in reply to Former Member

    Hi Khurt,

     

    I am sorry that you are experiencing issues with you order but We are more than happy to look into this situation for you. To do that we will just need a few pieces of information regarding your order. We will be sending you a private message momentarily so that your information is kept confidential.

     

     

    -Newark/element14 Raspberry PI Customer Support Team

  • At least a bunch of you people are getting emails.  To date, I have gotten nothing other than a "Welcome to Newark/element14" message and my order acknowledgement.

    I *ordered* (not registered interest) on 4/18.

    My order status page still shows backordered, with a shipment date of 8/16.

    In the weeks from ordering, on the product info page I've had messages like "1 will ship on May 29th", "1 will ship on June 6th", and "1 will ship on June 25th".  The order status date never changed.  Then they removed the info page and it became a register interest page without that information.

    Looking at the faqs and forum here, I found that the 8/16 date was just there as a place holder.

     

    And now in reading the shipping date threads on the forum, I find people who have ordered their RPi after the 4/18, and have already received them.  Me, my status is BACKORDERED.

     

    This is bad, says I.  So I take the option for internet chat with customer service.  And I'm told that my expected date is in September.

    (So much for the promises made by the company in the faq entry.  I guess that it helps if you don't tell people about the promise via email...)

     

    Here is the response when I questioned the September date, also giving the cs person the information about the dates that I had:

    For orders received after the 18th April, we will be shipping those deliveries throughout August into September. You will receive an email confirming your delivery prior to dispatch. Again I apologize for the delay, but as soon as we get them we will send you and update on delivery status.

     

    Also, it seems that while I ordered on 4/18 and my order acknowledgment says 4/18, they consider me as ordering on 4/19, so the promises of the end of June don't apply.

    And the promise of after 4/18 has moved by a full month from July/August to August/September.

     

    No update about expected shipments, no updates about delays. 

    What do I get, a September ship date.  And when I questioned that, I'm told "I gave you the longer expected date so that if it comes sooner you would be happy".  If it comes.

     

    So what do I have today:  No information, promises that won't/can't be met, and several months more of waiting.

  • Indeed few days left. If there's an email prior to the departure of the pi to the consumer it should get to me soon. And I ordered about a week before the "deadline". I count on you guys to be on time.