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Raspberry Pi Forum what is Farnell's role?
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Forum Thread Details
  • Replies 9 replies
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Related

what is Farnell's role?

Former Member
Former Member over 13 years ago

It's great that Farnell is going beyond simply being a distributor,

and is a manufacturing partner, operating this nice forum, and

acting quickly to recall the OS when found to be broken.

 

What other responsibilities does Farnell intend to take on?

 

Will Farnell be able at some point to provide first-hand reports

of the size, schedule, and progress of various manufacturing batches?

 

Will Farnell be involved in testing units at the factory?

Will Farnell be involved in testing units in the UK?

Will Farnell be involved in testing the OS?

Will Farnell operate a bug-tracking system?

Will Farnell be responsible for first-level customer support?

 

Will Farnell ensure that security updates are available for

the OS even though Fedora 14 was end-of-life'd last year?

 

Will Farnell consider manufacturing different models, such as

with a larger memory chip, or with a more modern ARM cpu,

or at least with 2 chip-select lines so memory can be

doubled with existing memory technology?

 

Does Farnell consider it acceptable that the memory available

in the current model is substantially less than the Fedora

recommended minimum?

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  • zardoz99
    zardoz99 over 13 years ago

    See the responses to your other, similar, thread(s).

     

    You are entitled to exactly the software R&D, QA and support that you are paying for...

     

    Anything more is a bonus.

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  • Former Member
    Former Member over 13 years ago in reply to zardoz99

    I think any paying customer is entitled to a working product that is suitable for its intended purpose,

    and I doubt Farnell or any other reputable distributor would dispute that.

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  • zardoz99
    zardoz99 over 13 years ago in reply to Former Member

    Ah, there you have it..

     

    You are NOT paying for the software. It is not even being shipped with hardware you are hoping to buy.

     

    How much has Farnell charged your credit card so far?

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  • Former Member
    Former Member over 13 years ago in reply to zardoz99

    It doesn't really matter that the software is downloaded for free.  The customer who pays for hardware

    expects the hardware to work with the recommended software.  If it doesn't, the paying customer is going

    to call Farnell or whoever else they paid, to get it fixed, regardless of whether the fix ultimately involves

    fixing the hardware, the firmware, the OS, or the application, or whatever else.

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  • zardoz99
    zardoz99 over 13 years ago in reply to Former Member

    I suggest that you read https://fedoraproject.org/wiki/Legal/Licenses/LicenseAgreement14 especially sections 3 & 4.

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  • Former Member
    Former Member over 13 years ago in reply to zardoz99

    yes, of course, Fedora is saying don't complain to them if the OS doesn't work.

    That doesn't prevent a Farnell customer from complaining to Farnell that the hardware

    they bought doesn't work properly with the recommended software.

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  • Former Member
    Former Member over 13 years ago in reply to Former Member

    I'll be the first to say that if someone is to by an RPi and believe that it is a fully functioning computer like from HP or Dell, then they haven't grasped the basics of the program.  The RPi is being sold by Farnell and RS as development platform, no more, no less. I'm sure that the lions share of the RPi customer base expect the distributor to be responsible for the hardware and the hardware only.

     

    I know that at least I know this.

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  • zardoz99
    zardoz99 over 13 years ago

    So, you're saying that elderly and/or disabled people don't have the ability to use this sort of device?

    Therefore they should be treated as some sort of second class group who should be protected from themselves and not be given the opportunity to use one?

     

    I think this product is not for you..

     

    I suggest that your personal needs and concerns might be better served at http://www.dell.com

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  • Former Member
    Former Member over 13 years ago

    I second that motion.

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