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How is Raspberry Pi supported?

Former Member

The User Guide told me to buy an SD card.  2GB min, more was better.  I bought a 16GB card.

The User Guide told me I can connect my Raspberry Pi to my TV using the HDMI port.  I did that.

 

The RPi doesn't boot, and the boot messages I do get are too wide for the wide-screen TV.  I suspect firmware problems, and yes I could try figuring out how to update the firmware by myself.  But taking a step back here, how is Raspberry Pi supported?  I know people have been saying "not every SD card is the same" but ultimately the User Guide didn't tell me to buy a specific card, just any SD card.  Maybe I was naive, but I was rather expecting a product that would boot up out-of-the-box.  Having already suffered the blow that it didn't come shipped with an SD card and a working OS, and that I had to buy an SD card and use some software to write an image to it, I am now in a position where I didn't want to be.  I've spent more money on an SD card than the RPi itself, it's not working, so what's the *official* support channel here?  Is it really just forums and "best efforts" support, or is there somewhere I can go to raise a support ticket and get a response governed by some SLA?

 

Thanks,

Mark.

Parents

  • I'm wondering if this thread might have wandered down the wrong track.

     

    From the OP's post it would seem that the Pi is booting to a point, and I'm not sure if the card were to be the main issue that would be happening. If the text is off screen then it might be getting as far as the prompt but the OP can't actually see it. Of course if he is seeing the 'Kernel Panic' message then at least we know the problem is probably OS related.

     

    I have read that the config text file in the boot partition of the card can have information added to reduce any overscan that might be happening at the 'TV' end.  Is the OP able to use the RCA analogue signal output to the TV and get a better screen display whilst this is troubleshooted (new verb for 2012 ! ).

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  • I'm wondering if this thread might have wandered down the wrong track.

     

    From the OP's post it would seem that the Pi is booting to a point, and I'm not sure if the card were to be the main issue that would be happening. If the text is off screen then it might be getting as far as the prompt but the OP can't actually see it. Of course if he is seeing the 'Kernel Panic' message then at least we know the problem is probably OS related.

     

    I have read that the config text file in the boot partition of the card can have information added to reduce any overscan that might be happening at the 'TV' end.  Is the OP able to use the RCA analogue signal output to the TV and get a better screen display whilst this is troubleshooted (new verb for 2012 ! ).

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