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Delivery Update not recieved??

Former Member

I looked but could not see another topic on this.  I also could not find a search bar to search to see if topics already exist.

 

I do get some Newark / Element 14 e-mails, so they are not blocked I also check my spam folder daily, so not there either.

 

I have still yet to revive a shipping date, and I ordered before April 18th, so I should have received a shipping date weeks ago by what certain post have said.

 

I have seen by end of June has been said.

 

Butttttt here is the thing, I am moving June 15, and the place I am moving to (for only 3 months) I cannot change my address to the new 3-month place.

 

What this means is if I do not get it on or before June 15th, 2012.  I will have to either cancel my order, or wait until September to have it shipped to my new living address.

 

I have tried to put a post on the RPI site in hope Liz or Jenny there can respond, and even e-mailed someone (I will be polite and not mention his or her name here directly).

 

I have still yet to get any response from anybody as to when my shipping date is.

 

I am very frustrated by now, and honestly quite disappointed in the level of customer service and professionalism from a company that quite honestly should have been far more prepared for such a demand of a device priced at this level.

 

I am hoping to actually here something useful and an official response finally on when my shipping and receiving date should be and that it is before June 14th, 2012.

 

Thank you,

 

Paul

Parents

  • Is Newark delivering the Pi by courier or via mail? It seems in some countries (and where I live) it is by the postal service in which case a post  redirection form will solve the delivery address problem.  When you log into the Newark website do you get access to an account page under My Account, because if you do you can change your delivery address there.

     

    Have you actually ordered or just signed up for the expressions of interest? If the former you'll definitely have an order number somewhere and perhaps a phone call to Newark quoting that will solve the problem. Do people get some sort of reference number if they just express an interest to buy?

  • in reply to bodgy

    By UPS ground, and yes I actually ordered on March 30, 2012.

     

    Hence why I said I should have received a delivery date already since it was said that all of us that ordered before April 18th, should have received an e-mail stating our shipping date, and the delivery date closer to actual shipping...

     

    ...to which I still have yet to receive an e-mail, although I get spam e-mails and forum post e-mails and everything, nor do they go to my junk folder I check often......

     

    As stated, I cannot send it to the place I will be at for those 3 months in the summer.  I just cannot have any mail go to there as I share same initials of name as another person there and that makes problems for some crazy reason with the United States post office computers.  It took me 2 years to get it fixed last time, so no mail can be shipped to that 3-month address, so yeah either by June 14th or I may have to cancel order and reorder near Christmas or later.

    1: I would like a response as to when is my shipping date, and hopefully my delivery date also.

    2:  I would like (fingers crossed) and hope that it is before June 14th..

    3:  That I actually get somebody from Newark / element 14 to actually respond...

  • in reply to Former Member

    What status is showing against your order?

     

    For me it showed 'processing' 7 days before it changed to 'complete' and arrived two days later.

     

     

    Colin

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