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Delivery Update not recieved??

Former Member

I looked but could not see another topic on this.  I also could not find a search bar to search to see if topics already exist.

 

I do get some Newark / Element 14 e-mails, so they are not blocked I also check my spam folder daily, so not there either.

 

I have still yet to revive a shipping date, and I ordered before April 18th, so I should have received a shipping date weeks ago by what certain post have said.

 

I have seen by end of June has been said.

 

Butttttt here is the thing, I am moving June 15, and the place I am moving to (for only 3 months) I cannot change my address to the new 3-month place.

 

What this means is if I do not get it on or before June 15th, 2012.  I will have to either cancel my order, or wait until September to have it shipped to my new living address.

 

I have tried to put a post on the RPI site in hope Liz or Jenny there can respond, and even e-mailed someone (I will be polite and not mention his or her name here directly).

 

I have still yet to get any response from anybody as to when my shipping date is.

 

I am very frustrated by now, and honestly quite disappointed in the level of customer service and professionalism from a company that quite honestly should have been far more prepared for such a demand of a device priced at this level.

 

I am hoping to actually here something useful and an official response finally on when my shipping and receiving date should be and that it is before June 14th, 2012.

 

Thank you,

 

Paul

Parents

  • Paul,

     

    I have the same feelings as you... The greatness of the Pi is overshadowed by faults of element14 and farnell make.

    do not make a promise you can not keep... again we got a promise that we should get an update on delivery dates by yesterday and again we got nothing!

    I get it that you all (element14) want to out information as soon as you get it --- but I want information I can count on...

     

    my ordernumber is in the 3000 and I expected to get an update some time back, I mailed the sales department and all I get was a standard answer ( that if I ordered before 18th of April I should get it before the end of this month )

     

    The original idea was to get people into intention of stimulating the teaching of basic computer science in schools... all it taught me that respectable companies make promises that they don�t keep and inform me that 75000 other people will have to wait a bit more to order there Pi...

     

    by the time I finally get my Pi I might throw it in the corner and never look at it again...

     

    my 2 cents

Reply

  • Paul,

     

    I have the same feelings as you... The greatness of the Pi is overshadowed by faults of element14 and farnell make.

    do not make a promise you can not keep... again we got a promise that we should get an update on delivery dates by yesterday and again we got nothing!

    I get it that you all (element14) want to out information as soon as you get it --- but I want information I can count on...

     

    my ordernumber is in the 3000 and I expected to get an update some time back, I mailed the sales department and all I get was a standard answer ( that if I ordered before 18th of April I should get it before the end of this month )

     

    The original idea was to get people into intention of stimulating the teaching of basic computer science in schools... all it taught me that respectable companies make promises that they don�t keep and inform me that 75000 other people will have to wait a bit more to order there Pi...

     

    by the time I finally get my Pi I might throw it in the corner and never look at it again...

     

    my 2 cents

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