Farnell - non-UPS delivery method for non-UK customers??? Disappointing!!!

Hi All,

I received today an email stating that my Raspberry PI was dispached. Immediatelly I called the customer service asking for a delivery date (I supposed that it would be delivered by the parcel service UPS - as stated in my order and in my invoice too.). It was very disappointing to hear from the customer service agent, that my RP would be delivered by a standard mail service and it would take another 3 weeks... I have asked then for a discount from the delivery price, due to the fact, that (according to my opinion) Farnell is breaking their rules of conduct and they are misleading the customer... At the time of order placing they are stating, that the delivery method is UPS, the same on the invoice... I agree with that and place the order. Then, the reality is different...

Anyway, I was told by the first service agent, that it's not important how it arrives, it's important it arrives.... (WTF?) What's that? Interesting customer service agent training... The second agent has sent me the email writing that if I don't agree with that, I can reject the delivery and money will be refunded...

So, folks and Farnell:

1. Am I too naive when I expect, that if there's stated the delivery method UPS, it's on the order & invoice too, it's paid for that it'll be delivered by UPS and not by a Post Office???

2.Why I don't receive any discount/compensation when the vendor doesn't deliver (now I'm meaning the delivery method) what he declares while doing business?

Thanks a lot for your views...

Pavol

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Former Member over 13 years ago

I have sent a private message to the Customer service asking for the clarification. Since two days no answer...
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nlarson over 13 years ago in reply to Former Member

Hi Pavol, I've followed up with Customer Support in Europe and asked them to reach out to you - please let me know via PM if this doesn't happen.

Thanks,
Nicole, element14 Community Manager
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Montala over 13 years ago in reply to nlarson

Perhaps Admin (or a moderator) should rename the title of this thread, as it could give a misleading impression to other customers.

I am in the U.K. and I received my Raspberry Pi yesterday... delivered by UPS, having been despatched the previous day, and am very pleased with the service I have received from Farnell/Element14.
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Former Member over 13 years ago in reply to Montala

I just off the phone with farnell.
Order put through on the 31st and never received, payment taken from pay pal.
Through here I was told a customer support would call me, that did not happen. So I decided enough is enough, called them today. What was I told,
"your raspberry pi would be with you by the 29th the latest"
"Can you tell me how is this going to be delivered?"
" By regular post"
"But I though we were having UPS deliver or courier deliver"
"No, this is done by post"

Agent was nice and I see no point in giving out to her, But it is really misleading this is happening. Can anyone care to explain please?
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Former Member over 13 years ago in reply to Montala

I just off the phone with farnell.
Order put through on the 31st and never received, payment taken from pay pal.
Through here I was told a customer support would call me, that did not happen. So I decided enough is enough, called them today. What was I told,
"your raspberry pi would be with you by the 29th the latest"
"Can you tell me how is this going to be delivered?"
" By regular post"
"But I though we were having UPS deliver or courier deliver"
"No, this is done by post"

Agent was nice and I see no point in giving out to her, But it is really misleading this is happening. Can anyone care to explain please?
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Former Member over 13 years ago in reply to Former Member

Exactly what I was told..
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