Hi All,
I received today an email stating that my Raspberry PI was dispached. Immediatelly I called the customer service asking for a delivery date (I supposed that it would be delivered by the parcel service UPS - as stated in my order and in my invoice too.). It was very disappointing to hear from the customer service agent, that my RP would be delivered by a standard mail service and it would take another 3 weeks... I have asked then for a discount from the delivery price, due to the fact, that (according to my opinion) Farnell is breaking their rules of conduct and they are misleading the customer... At the time of order placing they are stating, that the delivery method is UPS, the same on the invoice... I agree with that and place the order. Then, the reality is different...
Anyway, I was told by the first service agent, that it's not important how it arrives, it's important it arrives.... (WTF?) What's that? Interesting customer service agent training... The second agent has sent me the email writing that if I don't agree with that, I can reject the delivery and money will be refunded...
So, folks and Farnell:
1. Am I too naive when I expect, that if there's stated the delivery method UPS, it's on the order & invoice too, it's paid for that it'll be delivered by UPS and not by a Post Office???
2.Why I don't receive any discount/compensation when the vendor doesn't deliver (now I'm meaning the delivery method) what he declares while doing business?
Thanks a lot for your views...
Pavol
